Lowell, Massachusetts
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Posted: 05-Nov-25
Location: Lowell, Massachusetts
Categories:
Internal Number: 194478
Title: Program Manager, Corporate Education
Unit: Non-Unit Professional (NUP)
Department: Corporate Education and Training
Reports to: Senior Director of Corporate Education and Training
Date: November 4, 2025
General Summary: The Corporate Education Program Manager is a highly professional and innovative individual, working in collaboration with the workforce development and advisory boards at the College. They will be responsible for sales, development, and implementation of revenue-generating education and training programs for area businesses and organizations (customers) served by the College either on-campus, online or on-site. The position requires an ability to facilitate productive and on-going relationships between the College and customers, to maintain knowledge of College teaching and learning resources, and to identify resources needed to respond to customer needs. The Program Manager must be goal and outcome-oriented, and proactively identify and generate developments and opportunities to meet emerging education and training needs.
Duties and Responsibilities:
Program Management
- Assess training needs in collaboration with external company contacts and recommend appropriate education and training solutions.
- Prepare contract training proposals using approved fee schedules for customers.
- Work with Resource Development to develop a variety of grants including Workforce Training Fund Grant proposals and training budgets for area organizations that pay into the employer tax fund.
- Identify and recruit technical and non-technical faculty through a variety of sources, including Human Resources, internet, newspapers, Academic Deans, training consultants and local schools.
- Develop customized programs to meet education and training needs.
- Work with customers and faculty to facilitate the designing of curriculum and to develop, implement, and evaluate new courses and workshops.
- Develop work plans and monitors program progress on the delivery of services.
- Troubleshoot customer issues as they arise.
- Order text books for scheduled courses and workshops; deliver text books and materials to customer sites.
- Perform all duties associated with opening and closing classes, including registering students, introducing instructors, conducting instructor and course evaluations, and distributing certificates of completion.
- Support faculty in all aspects of implementation, including disciplinary incidents, scheduling conflicts, ordering materials, and coordination of photocopied materials.
- Prepare employer customers and training program invoices; reviews and confirms status of revenue collection.
- Prepare, edit, and review teacher manuals.
- Review and sign CORI and SORI Acknowledgement Forms for students and faculty in certain programs. In collaboration with Human Resources and CORI committee members, participates in meetings with individuals to discuss positive reports.
Sales & Marketing
- Develop, market, sell and manage contract training programs, courses, and workshops to potential customers.
- Cold call and meet with potential and existing customers at their worksites to sell education and training programs by developing an understanding of their strategic and business challenges and needs and develop education and training solutions
- Meet yearly individual revenue and department goals.
- Manage the customer relationship from marketing through program execution and evaluation.
- Find/generate company leads for sales prospecting.
- Plan and implement customer appreciation events; plan and execute formal, information sessions at the college for existing and potential customers.
- Attend community networking events to promote MCC contract training.
- Promote and maintain responsive community relations including working with Chambers of Commerce, trade associations, etc.
Supervisory Responsibility
- Supervise contract training faculty and support staff. Carry out supervisory responsibilities in accordance with Middlesex Community College's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; disciplining employees; addressing complaints and resolving problems.
- Also assists in the recruitment of replacement Corporate Education staff
Job Requirements:
- Bachelor's degree and at least three years of related experience.
- Knowledge of sales and marketing, development/delivery of education and training programs, and program management.
- Ability to follow through consistently on inquiries, requests, and suggestions.
- Organizational skills with a strong attention to detail.
- Ability to handle multiple tasks.
- Ability to write, speak and present effectively in a public setting.
- Working knowledge of modern office procedures, practices, and equipment including the use of computers.
- Leadership, planning, negotiation, marketing, financial management, supervisory, and organizational skills.
- Ability to develop relevant and realistic programs.
- Ability to recognize organization-wide priorities and work cooperatively to support their accomplishment.
- Ability to resolve problems and to develop relevant alternatives and recommendations.
- Proven ability to understand, communicate, and present complex business and technical information in both sales and service contexts.
- Ability to communicate effectively both verbally and in writing; to establish positive public relations for the College; and to interact effectively with a wide variety of people.
- Ability to form strong coalitions with internal and external constituencies.
- Commitment to the comprehensive community college mission.
Preferred Qualifications:
- Experience in developing, delivering education & training programs in post-secondary or corporate setting (such as Admissions, Recruitment, Corporate Education, Community Education, etc)
- Bilingual skills a plus.
Additional Information:
Salary Range: $73,000-$83,000 actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:
- High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
- Competitive Dental and Vision Plans
- Flexible Spending Account and Dependent Care Assistance programs
- Low-cost basic and optional life insurance
- Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
- 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
- Tuition Benefits for employees and dependents at state colleges and universities
- Short-Term Disability and Extended Illness program participation options
- Professional Development and Continuing Education opportunities
- Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
- Access to the Commonwealth's Mass4You, employee assistance program
- Free employee parking on Bedford and Lowell campuses
- Eligibility towards Public Service Loan Forgiveness (PSLF)
Location: Lowell campus with occasional travel to Bedford campus as needed
Hours: 37.5 hours per week, schedule to be determined upon hire. This position will be eligible for a maximum of one day of telework in accordance with the College's telework policy.
Expected Start Date: January 2026
Application Deadline: November 25, 2025
