Resident Services Coordinator (On-site)

Hiring Range

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The salary range the University reasonably expects to pay for this position is $71,500/yr - $86,100/yr.
Job Closing Date

This posting will remain open until filled with initial applicant review expected to be on or around October 1, 2025.

This union position is represented by the bargaining unit Clerical & Allied Services - CX Teamsters Local 2010.

Remote/Hybrid eligibility: This position is fully on-site.
About UC Merced

The University of California, Merced, is the newest of the University of California system's 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,100 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting edge, 21st century research institution. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.



Ranked in the top 30 among the best public universities in the nation by U.S. News and World Report and #1 for social mobility by the Wall Street Journal, UC Merced is uniquely equipped to provide world class educational opportunities to dynamic and enterprising students in the Valley and throughout the state. In partnership with UC San Francisco, UC Merced has launched a rigorous medical education program that will supply the Valley with culturally competent providers dedicated to improving local access to quality care. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and is accelerating the continued economic development of the region.
About the Job

Reporting to the Director of Housing Services, the Resident Services Coordinator has primary responsibility for the daily operational business activities of Housing & Residence Education (HRE) service desks and residential mail. The Resident Services Coordinator supervises, hires, trains, and develops student employees who provide front-facing services to students, staff, faculty, and the general public.

KEY RESPONSIBILITIES

Residential Mail Management:

• Oversee and assist with all aspects of residential mail, package, and parcel delivery, including creating systems for mail and package processing, developing relationships with couriers, and managing the package locker system.
• Actively review and troubleshoot locker systems, create and resolve technical tickets with vendors, and monitor and replace necessary supplies.
• Implement University policies and ensure staff adhere to all federal, state, and USPS laws and regulations to mail and package handling.

Student Staff Supervision:

• Hire, supervise, and evaluate hourly student employees responsible for mail distribution and processing, lockouts and keys, answering housing questions through a variety of methods, and providing excellent service to the campus community.
• Conduct individual and team meetings on a regular basis to provide training, facilitate communication, and ensure service delivery meets department expectations.
• Manage student employee onboarding and offboarding, hiring paperwork, and payroll/timesheet processing.

Key and Access Management:

• Oversee residential key distribution, audits, and temporary key processes.
• Conduct regular audits of keys and resolve issues with the Auxiliary Facilities Services lock and access teams.
• Create, manage, and update electronic communications to residents regarding keys.
• Track and process lock change charges between Housing Services and Student Business Services.
• Document and train all Housing Services and Residence Education staff on key policies and processes as needed.

Event Coordination and Participation:

• In coordination with the Director of Housing Services, plans, coordinates, and executes cyclical campus housing operations events, including move-in, move-out, winter break housing, summer housing transition, and other occupancy events.
• In partnership with other staff in Housing Services and Residence Education, represents Housing Services and Residence Education departments at enrollment events, including Bobcat Day, off-site admissions events, webinars, and other events as needed.

General Administration:

• Attend departmental meetings and division meetings as required.
• Create and maintain up-to-date office files and records, manuals, and brochures.
• Assist in management of records retention and organization of the department's shared drive.
• Update and revise various forms, documents, manuals, and interdepartmental publications.
• Support residence hall opening and closing procedures, including student communication, supply inventory, and collaboration with colleagues in Housing Services and Residence Education.

Qualifications

EDUCATION and REQUIREMENTS

• Bachelor's degree in related area.
• 3 years of related experience or 7 years equivalent related experience/education if no degree.

CRITICAL KNOWLEDGE AND SKILLS

• Excellent oral and written communication skills, including skills in communicating processes and policies to diverse audiences.
• Advanced knowledge and skills in customer service.
• Skills in service orientation, active listening, critical thinking.
• Demonstrated experience in leading and/or supervising groups of people. (Preferred)
• Knowledge of University processes and procedures. (Preferred)
• Experience processing and/or distributing residential or organization mail services. (Preferred)
• Two years of experience in a customer service and/or office reception setting. (Preferred)
• Knowledge of common University-specific computer application programs. (Preferred)
• Proficient in MS Office software (Word, Excel, PowerPoint, Publisher, Outlook). (Preferred)
• Ability to work under pressure, prioritize deadlines, and juggle multiple responsibilities simultaneously. (Preferred)
• Multicultural competence: Ability to understand perspectives and experiences of multiple cultural and social identities. (Preferred)
• Demonstrated ability to maintain confidentiality of student and departmental information. (Preferred)

Background Check

Background check required.
Policy Statement

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.



Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/


To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucm/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=81254&PostingSeq=1&SiteId=25&languageCd=ENG&FOCUS=Applicant







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