OFFICIAL TITLE:                          Communications Dispatcher II
SUPERVISION RECEIVED:          Shift Supervisor, following chain of command
SUPERVISION EXERCISED:        May supervise student employees

General Statement of Duties:  The Communications Dispatcher II primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community.  The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes.

Responsibilities:

(E) = Essential

1. (E) Receives and prioritizes emergency and non-emergency calls.
2. (E) Provides service window reception for purposes of information intake, parking pass requests, and general service.
3. (E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
4. (E) Monitors various radio frequencies to receive, evaluate, and forward information.
5. (E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
6. (E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.
7. (E) Searches files, both paper and electronic, to obtain information in response to inquiries.
8. (E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
9. (E) Monitors security cameras.
10. (E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command.
11. (E) Oversees and monitors communications activities in order to ensure compliance with governing laws, rules, and regulations.
12. (E) Provides on-the-job training to employees.
13. (E) Maintains employee records to insure compliance with agency requirements.
14. (E) Prepares employee work schedules to insure adequate communications.
15. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
16. (E) Responsible for contributing to the WSU Strategic Plan.
17. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
18. Performs other duties as assigned within the Communications Dispatcher II classification:

• Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp

Required Qualifications:

• Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
• Possession of a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.
• Ability to use proper English grammar, punctuation and spelling.
• Ability to read, write and comprehend the English language.
• Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities.
• Ability to speak clearly and distinctly.
• Ability to communicate effectively in oral expression.
• Ability to give oral instructions in a precise, understandable manner.
• Ability to follow written and oral instructions.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to assemble items of information in accordance with established procedures.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others.
• Ability to adjust to changing situations to meet emergency or changing program requirements.
• Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to work independently.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.
• Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications.
• Knowledge of the methods of operating fixed radio communications equipment.
• Knowledge of the methods of operating mobile radio communications equipment.
• Knowledge of the laws, rules and regulations governing radio communications equipment.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic review and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending r initiating disciplinary action.
• Ability to perform essential functions of the job with or without reasonable accommodation.
• Ability to successfully pass a thorough background check.

Preferred Qualifications:

• Associates (or higher) degree in criminal justice or related field.
• Desire to grow in the field of criminal justice and interest in working towards a campus police officer role.

Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.

This is a grade 13, non-exempt, full-time (40 hours), benefited AFSCME position. The bi-weekly salary is $1,894.66 (annual salary is $49,261.16).

Worcester State University offers a competitive benefits package that includes:

• a choice of 8 different pre-taxed, health insurance plan options
• pension and supplemental plan retirement options
• life insurance up to 8x the annual salary
• long-term disability coverage
• dental insurance
• 10 vacation days accrued per year
• 15 sick days accrued per year 
• 5 personal days per year 
• paid holidays 
• tuition remission for self, spouse, and dependent children
• and more...

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community. 

Apply Online

About Worcester State University

WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.

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