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Details
Posted: 02-Jul-25
Location: Spring Arbor, Michigan
Type: Full-time
Categories:
Staff/Administrative
Student Affairs/Services
Employment Type:
Full-time
Organization Type:
Higher Education Institution
Required Education:
Bachelor’s
Online Student Success Specialist
Summary:
Spring Arbor University's Student Development and Success team is seeking someone to join us as an Online Student Success Specialist. In this vital role, you'll make a real difference in the lives of our online students by fostering a supportive and Christ-centered learning environment. You will play a key role in enhancing the student experience, driving progress towards degree completion, and boosting student persistence and graduation rates within our online programs. This position involves proactively monitoring online student progress, addressing academic and personal concerns with care and empathy, and connecting students with the resources they need to thrive. If you're passionate about student success and dedicated to serving within a Christian community, we encourage you to apply!
Summary:
Spring Arbor University's Student Development and Success team is seeking someone to join us as an Online Student Success Specialist. In this vital role, you'll make a real difference in the lives of our online students by fostering a supportive and Christ-centered learning environment. You will play a key role in enhancing the student experience, driving progress towards degree completion, and boosting student persistence and graduation rates within our online programs. This position involves proactively monitoring online student progress, addressing academic and personal concerns with care and empathy, and connecting students with the resources they need to thrive. If you're passionate about student success and dedicated to serving within a Christian community, we encourage you to apply!
Position in non-exempt; 12-month part-time position serving from an office based on-campus in Spring Arbor, MI (approximately 29 hours per week)
Responsibilities:
- Provide Christ-like support and guidance to a diverse group of students across campus, online, and Global modalities, demonstrating a strong understanding of SAU's academic policies.
- Collaborate closely with the Office of Registration and Records to monitor student attendance and verify academic progress, ensuring students stay on track in their academic journey.
- Anticipate and address the unique needs and challenges of online students by offering encouragement, proactively sharing course information, and communicating any engagement concerns to faculty and advisors.
- Manage student alert programs with compassion and efficiency, connecting students to essential support resources such as the Academic Support Center, Writing Center, academic advising, career development services, faculty mentors, and other valuable services.
- Actively participate in the Student Development and Success team's initiatives that promote student retention and success, including those for campus students who visit the office, to foster a positive and supportive campus culture.
- Faithfully perform other duties as assigned by the Director of Career Development and Advising, demonstrating a servant-hearted approach to your work.
Qualifications:
- A deep and vibrant Christian faith, with a genuine desire to connect with students from all backgrounds and support them in their personal, spiritual, and academic growth.
- A clear commitment to Spring Arbor University's mission and values as an evangelical Christian university affiliated with the Free Methodist Church, the SAU Concept, and the SAU Community Covenant, demonstrated through your life and service.
- Strong data management skills, including the ability to efficiently process and manage detailed reports and information within various systems.
- A collaborative and team-oriented spirit, with the ability to build positive relationships with all members of the university community, including academic departments, faculty, athletics, the Office of Registration and Records, and student support areas.
- Innovative problem-solving skills, strong verbal and written communication abilities, and a persistent, supportive approach to communicating with students in need, reflecting Christ's love and compassion.
Education and Experience:
- Bachelor’s degree required.
- Experience in student affairs, academic advising, or a related field is highly desirable.
- Proficiency in navigating various computer programs, including Academic Schedule Planner, Brightspace, Jenzabar, Microsoft Excel, PowerPoint, and CRM systems.
Special Notes for Applicants:
- While on-campus work in Spring Arbor is preferred, partial-day or partial-week remote work arrangements may be considered.
- Experience working in multicultural academic environments is valued, and individuals from diverse populations are strongly encouraged to apply.
- Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.
About Spring Arbor University
Since 1873, Spring Arbor University has helped students pursue wisdom by offering an education grounded in the Christian faith. What began as a small elementary and secondary school in the late 1800s has evolved into a top-tier, liberal arts, Christian university. Offering more than 70 undergraduate majors and programs, nine degree completion programs, two associate programs, and 12 graduate programs. With programs presented on campus, online and on site at 17 locations throughout Michigan and in Ohio, the University continues to meet the growing needs of its students.
More Jobs from This Employer
https://main.hercjobs.org/jobs/21463560/online-student-success-specialist
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