Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Library Services team invites applicants for the position of Student Employment Program Library Technician.  The hours of this position are Monday to Friday from 9:30 am to 6:00 pm with alternate work schedules during breaks, intersessions, and winter and summer sessions. 

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance;  along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The University Libraries empower intellectual exploration through building connections, collections, and community.    As an active partner in the University's academic programs, the libraries are a major contributor to WCU's core mission of student success. The faculty members serve as both instructors of information literacy and stewards of library resources. The staff members support the operation of the libraries whether it be assisting patrons at help desks, making the various library resources ready for patron use, or providing access to library technology.

The Student Employment Program Library Technician coordinates the University Libraries student employee program and works collaboratively with supervisors to provide valuable work experience, build practical skills, and foster career readiness. This position also schedules and supervises part-time Help Desk library assistants and volunteers; assists patrons at library service desks; works with both faculty and staff to ensure quality service is provided; and supports the maintenance of library collections.    

The ideal candidate will demonstrate supervisory experience; excellent customer service skills; knowledge of library workflows and Library Service Platforms; the ability to communicate and collaborate effectively with a diverse campus community including faculty, staff and students while contributing to a positive and professional work environment.

 Responsibilities include:

• Coordinate student employment, training, and development opportunities within the University Libraries
• Coordinate student employment policies, procedures, training, evaluation, and recruitment processes through collaboration with all University Libraries student supervisors 
• Maintain the University Libraries Student Handbook
• Assist with the onboarding of new student employee supervisors
• Support the hiring, onboarding and supervision of part-time library assistants including evaluations, goalsetting, timesheet approval and work planning and delegation
• Oversee the supervision of volunteers and coordinate with program contacts
• Coordinate and communicate schedules and work with volunteers and job coaches
• Provide feedback on volunteer work performance
• Opens and/or closes building as scheduled
• Staff the Help Desks as scheduled
• Answer and refer questions in person, over the phone, chat, and email
• Assist with informational, directional, and known item inquiries and records statistics on all interactions
• Circulate library materials using current library software
• Assist users with utilizing services and collections
• Assist with the basic maintenance of printers, scanners, and other library equipment
• Accept payments
• Provides support for the Library Stacks Technician to maintain collections including shifting, collection inventory, and removal of withdrawn materials

• Four years of library-clerical work including two years of advanced library clerical work comparable to Library Assistant II, and graduation from high school OR
• Two years of advanced library clerical work, and an associate degree or equivalent training with major course work in library science OR
• Bachelor's degree

• Knowledge of library techniques, procedures, and working tools used in accessing, cataloging, circulating; and maintaining library materials
• Knowledge of the methods and procedures used in bibliography preparation and the use of library research materials
• Knowledge of reader comprehension and interest levels of library patrons
• Skill in the application of the techniques and procedures used in cataloging
• Ability to apply library methods and principles in circulation and providing reader services
• Ability to establish and maintain effective working relationships with other library personnel and the public

• Supervisory Experience
• Customer Service Experience
• Excellent written communication skills
• Experience using Alma or related Library Service Platforms
• Experience working with student / college employees

About West Chester University of Pennsylvania

West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

Connections working at West Chester University of Pennsylvania