Duties to include:

· Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed for patients.

· Verifies patient demographic information and accurately document phone encounters into electronic health record.

· Provide phone-based support for oncology patients managing treatment side effects, pain, medication concerns, and emotional distress.

· Collaborate closely with oncology physicians, nurse practitioners, and care teams to ensure continuity and quality of care.

· Serves as an escalation point for clinical patient issues and other team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.

· Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.

· Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.

· Assist with scheduling appointments or referring patient to outside agencies for care, as appropriate.

· Incorporates scientific, behavioral and humanistic principles for application to clinical practice.

· Utilizes, adheres and supports departmental standards and practice guidelines.

· Applies nursing theory to the assessment, diagnosis, treatment, and evaluation of patient responses to health and illness.

· Assesses patient health care preferences and expectations.

· Maintains skills/competency related to special equipment, medications, and procedures common to the patient population of the unit/division.

· Uses evaluation data to revise and implement change.

· Assumes accountability for the provision of care for patients.

· Participates as a member of the health care team utilizing effective communication skills.

· Participates in the development of unit, division, department and hospital policies, procedures and protocols.

· Participates in the development and implementation of computer applications.

· Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Nurse Manager or designee.

· Participates in formal and informal teaching with health care students.

· Functions as a patient advocate.

· Incorporates the principles of Service Leadership to ensure positive patient/customer relations.

· Maintains confidentiality.

· Practices within legal boundaries of the Nurse Practice Act.

· Evaluates and validates performance with Nurse Manager or designee and sets goals for work performance.

· Adheres to UI Health Care policies regarding personal conduct, including follows established leadership, remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance, attendance and punctuality.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact nicole-olmstead@uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.