Position Summary/ Department Summary:
Ensures quality patient experiences through the effective management and coordination of physical and human resources. Monitors all registration/scheduling/processing activities and patient satisfaction from an operational standpoint. Plans, implements and monitors operational and administrative systems to ensure department meets performance goals and targets. Responsible for the supervision of support staff; scheduling and delegating work, training and development needs, and conducting performance appraisals.

Key Responsibilities:

• Supervise administrative staff, including hiring, onboarding, training, performance evaluations, and disciplinary actions as needed.
• Lead regular staff meetings and foster a positive team culture.
• Ensure accurate and timely completion of patient registration and billing documentation to maximize revenue. Oversee clinical documentation, coding, and charge entry processes to ensure compliance and billing accuracy.
• Identify and implement improvements to registration, scheduling, and billing processes to enhance the patient experience. Evaluate space and scheduling needs to optimize room utilization and clinic efficiency.
• Train team members on hospital policies, systems, and compliance with third-party regulations (e.g., DPH, Joint Commission, OSHA).
• Monitor and address facility issues impacting daily operations; recommend improvements to the Practice Administrator.
• Oversee daily administrative operations including payroll, reporting, and regulatory compliance.
• Support departmental fellowships, residencies, training grants, and other academic programs.
• Participate in the budget process by preparing cost projections, monitoring expenses, and resolving variances.
• Other duties as assigned.

Minimum Qualifications
Education:

• Associate's or equivalent experience required.
• Bachelor's degree in business or closely related field preferred.

Experience:

• Three years of experience required.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.