Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Office of the Registrar invites applicants for the position of Associate Registrar for Systems and Operations (MAN 180).

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
 
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Reporting to the Assistant Vice President & University Registrar, the Associate Registrar for Systems and Operations provides guidance and leadership on the technical aspects of student record management including requirement gathering, testing, and training.  The Associate Registrar will set up Banner tables and forms for the term, perform records maintenance, testing and validation of new reports, workflows, and functionality, and optimization of the Ellucian Banner student information systems (SIS). The Associate Registrar collaborates to develop and support new initiatives to improve system efficiency, reporting, and staffing training. This position also provides project management for both current projects as well as updates and monitors the on-going office production calendar. 

The ideal candidate will have a strong functional expertise and will demonstrate leadership capacity and excellent project management skills. They will be highly collaborative, with excellent communication skills, accuracy, and the ability to work independently in a fast-paced, high volume, deadline driven, and team environment. They will be expected to uphold industry standards and national best practices across all functions.

Responsibilities include:

• Collaborate with the Office of the Registrar, Academic and Enterprise Systems, and other campus partners to develop, improve, and streamline registration and student records processes in registrar systems, including Banner, Argos, DegreeWorks, and OnBase
• Serve as a functional lead for the Banner Student Information System (SIS), especially for new functionality and system testing and validation
• Track, schedule, and plan for system upgrades, including collaboration with staff on testing and changes
• Lead Registrar reporting spec development and testing (Argos) 
• Support the degree audit (DegreeWorks) as needed
• Manage and improve the Office of the Registrar production calendar and monitor deliverables and deadlines
• Lead preparation timeline for each registration cycle and support system set up
• Assist in the planning and development of staff training, documentation, development opportunities, and retreats 
• Proactively monitor student record data and identify gaps in business processes
• Coordinate with other offices including Admissions, Financial Aid, Bursar, and The Graduate School to support system needs 
• Perform other duties as assigned

• Bachelor's degree
• Two years of system project management experience 
• Technical and/or Functional experience using student information systems/applications such as Banner, Argos, DegreeWorks, ProcessMaker, OnBase, 25Live, Parchment, and CourseLeaf

• Master's degree
• Two years of higher education, enrollment, or Registrar's Office experience  
• Demonstrated knowledge of Registrar practices and procedures 
• Ellucian Banner technical and functional experience 
• Report specification development, testing, and validation experience
• Experience using JIRA
• Experience creating documentation or training materials
• Leadership experience

About West Chester University of Pennsylvania

West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

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