Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops or coordinates the development of client computing needs with a strong emphasis on Apple and Windows products. Utilizes software tools such as JAMF Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating systems (MacOS and Windows) and application troubleshooting, detailed understanding of networking in MacOS, the ability to diagnose and troubleshoot peripherals, and integration with other business and enterprise systems. Maintains the maintenance of systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure an