A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To obtain referrals, authorizations, pre-certifications and benefit level verification from third parties for Michigan Medicine Radiology services. Facilitate communications between referring physicians, external health care providers and patients seeking access to UMHS Radiology services.

• Obtain, process, and track insurance referrals and authorizations for outpatient procedures rendered in the Department of Radiology.
• Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals.
• Utilize superior telephone techniques, customer service etiquette, and customer recovery skills to meet the individual needs of UMHS customers.
• Maintain security of all databases and confidential personnel and patient information.
• Manage daily work queues and MiChart schedules to identify daily services that need approval.
• Responsible for maintaining a large scope of knowledge regarding insurance plans and requirements in an ever-changing environment.
• Ability to be successful prioritizing workload in a high volume area.
• Ability to respond to patient and customer's questions comprehensively and in a timely manner.
• Serve as a resource for staff and physicians and act as a liaison between the physicians, collection specialists, and patients in the referral process. This includes field and respond to patient inquiries regarding their authorization and/or referral.

• Follow Radiology Gold Standard Customer Service guidelines consistently.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, initiative and ability to accept direction.
• Ability to spell correctly and use proper grammar.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize workload.
• Demonstrate ability to complete multiple tasks independently.
• Ability to manage stress effectively.
• Attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy setting.
• Reasonable experience in a hospital business office, private practice, insurance office or related setting is necessary.
• Ability to maintain confidentiality and HIPAA compliance.
• Proven experience multitasking.
• Excellent attendance record.
• High School diploma or equivalent.
• 3 years of experience in customer service setting.
• Basic computer literacy with typing accuracy and speed.

• Working knowledge of MiChart.
• Understanding of medical terminology.
• Current knowledge of third party payer rules and authorization process.
• Associate degree or equivalent work experience.

Monday-Friday, Days, 40 hours

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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