Returning Titan Engagement Specialist (Student Services Professional III)

Classificaiton: Student Services Professional III
Department: Undeclared and Academic Advising
Sub-Division:
Salary Range: $5,540 - $6,128 per month
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

Welcome to the Undeclared and Academic Advising Center (UAAC). We support all undergraduate students at Cal State Fullerton, and our goal is to empower students to seek support and take the lead throughout their academic journey. Our Academic Advising mission is to work in a collaborative partnership with students, a shared responsibility, where the advisor and student are equally invested in the educational process and holistic development of the student with diverse assets, needs, and backgrounds. We are seeking an exceptional individual to join our team as the Returning Titan Engagement Specialist (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Reporting to the Director of Academic Advising, Specialized Advising Programs, the Returning Titan Engagement Specialist plays a crucial role in supporting and guiding students who are returning to Cal State Fullerton after an interruption in their education. Requires a unique blend of student engagement expertise, academic advising skills, and a deep understanding of the challenges faced by returning students.

The Returning Titan Engagement Specialist manages outreach efforts and provides personalized advising, resources, and support services to help former CSUF students experience a seamless transition back to the university and navigate their academic journeys successfully. Supports returning CSUF students who stopped out and other former CSUF undergraduate students who had an interruption in their CSUF academic career. They track and analyze data related to student enrollment and retention and maintain working relationships with the Office of Admissions and Extension and International Programs (EIP) to identify and address barriers for returning student enrollment. Other duties as assigned.


Essential Qualifications:
Bachelor's degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. A master's degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.

Ability to plan, develop, coordinate, supervise, and organize programs and activities. Interact with a diverse student population, faculty, staff, and the public. Analyze complex situations accurately and adopt effective courses of action. Advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Establish and maintain cooperative working relationships with a variety of individuals. Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Demonstrate ability or experience to establish and maintain effective and collaborative working relationships with students and employees at all levels throughout the institution. Experience with data analytics and technology tools as they relate to planning and data-driven program development and assessment. Knowledge of the unique challenges and experiences faced by returning students in higher education. Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).


Application Deadline: May 22, 2025 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/547772/returning-titan-engagement-specialist-student-services-professional-iii







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