ESSENTIAL JOB FUNCTIONS

Circulation Support

• Performs various duties within the library circulation area, including staffing the service desk; checking in/out materials; renewing materials; re-shelving materials; shelf reading; shifting; creating patron records; creating book cards; processing and packing/unpacking OhioLINK items; and assisting patrons in the 105 computer lab.
• Participates in monthly book displays. Assumes general responsibility for circulation operations, subject to management overview and supervision.
• Assists with projects, as directed.
• Supports library initiatives with regards to social media postings and content sharing, as directed.

Customer Service

• Provides assistance and support to library patrons and guests.
• Utilizes library software systems to retrieve and enter data.
• Instructs customers in the use of library systems and equipment.
• Provides general information on the use of library facilities and services.
• Refers patrons to Librarians and other departments for assistance, as needed.
• Resolves customer, operational, and administrative issues.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

• OTHER DUTIES & RESPONSIBILITIES
• Attends all required department meetings and training.
• Communicates any concerns related to building operations to appropriate contacts.
• Works outside the normal workweek schedule to support library operations, as scheduled, including weekends.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Associate's degree in related field.
• Two (2) years' experience in customer service. *An appropriate combination of education, training, coursework and experience may qualify a candidate
• Work Schedule: Mon-Thur 9:00a-2:00p, F 8:00a-1:00p

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College