Basic Function and Responsibilities 

The Associate Chief Operating Officer, Multi-Specialty will provide the leadership and direction necessary to manage the day-to-day business operations of surgical, medical, diagnostic and therapeutic clinics within an outpatient setting including planning, operational efficiency, finance, information technology and quality. Success depends on the candidate's ability to effectively utilize his/her business savvy skills in: operations management, finance and relationship development with key stakeholders and practice physicians; understanding of competitive market dynamics; and ability to align vision with organizational strategic goals.

The ideal candidate will have strong operational acumen and experience working across multi-site and multi-specialty networks. He/she will be skilled at developing strong physician relationships and able to lead others in initiatives aimed at strengthening market presence, integrating services, practice site's performance and developing a motivated, high-performing team. He/she will also be skilled at building collaborative relationships both internally and externally and realize the value each organization can bring in order to build an integrated delivery system.

The Associate Chief Operating Officer (ACOO), Multi-Specialty, is a key member of the Ambulatory Care Services executive team, providing strategic and operational leadership for the day-to-day business operations of multi-specialty medical, surgical, diagnostic, and therapeutic clinics. This role spans planning, operational excellence, financial performance, quality outcomes, information systems, and market integration.

We are seeking a dynamic leader with a strong operational mindset and experience managing multi-site, multi-specialty practices. The ideal candidate will have proven success building relationships with physicians, staff, and system stakeholders, while aligning operations with institutional strategy to deliver high-quality, patient-centered care.
 

Organizational Relationships 

• Has a direct reporting relationship to the COO of Ambulatory Care Services
• Partners with the Physician and Nursing leaders to effectively oversee, operationalize, and implement Ambulatory Care strategic and operational priorities
• Oversees Ambulatory Care Unit (ACU) Group Leadership and ACU Clinic Leadership to identify, resolve, and appropriately communicate safety, quality, and care delivery issues
• In partnership with physician and nursing leadership, the ACOO provides functional and operational oversight of ACU Group Leadership for departments aligned to their Interdisciplinary Program, and respective ACU Clinic Leadership

Characteristics and Duties 

• Responsible and accountable for the day-to-day operations of the medical, surgical and therapeutic clinical practices within ambulatory care services.
• Participates with executive leadership in establishing performance expectations, communicates expectations to Clinic leadership, delegating authority as appropriate. Promotes practices and processes that contribute to success; directs the effective management of barriers that impede achieving targeted results.
• Contributes expertise in operational matters to the development of the health system's strategic plan. Ensures that day to day operations are conducted in full alignment with approved plans.
• Oversees the administrative structure of all assigned clinical operations within ambulatory care to ensure high quality, efficient and cost-effective contributions at every stage of the healthcare delivery process.
• Assist practice teams develop and implement improved models of clinical care delivery that are consistent with organizational and specialty-based goals.
• Oversees the budget process to ensure comprehensive accounting of projected revenue and expenses associated with efficient clinic operations.
• Collaborates with the practice medical directors, physicians, and their administrative partners to develop and grow clinical services, assesses operational efficiencies, and makes the necessary changes for improved patient access and patient flow.
• Establishes initiatives designed to increase patient, family, staff and physician satisfaction.

Licensure/Certification: 

• Master's degree in health services administration or business administration or an equivalent combination of education and experience

Experience: 

• At least five years of progressively responsible experience and proven success in the management of health care delivery and a history of successful execution of initiatives in ambulatory care operations or physician practice management
• Considerable health care experience and strong experience in managing clinical operations/practice management
• Proven experience managing in complex organizations

Skills/Abilities: 

• Proven ability to drive significant organizational change. He/she is very comfortable in a matrixed environment and is comfortable leading people through change processes.
• Strong physician practice operations background with experience involving multiple sites.
• Proven expertise in performance improvement approaches and trends with the ability to work effectively with others in advancing these activities. Demonstrated success leading initiatives that have significant impact across the organization.
• A track record of effectively partnering and communicating with physicians to achieve objectives and results. An administrator who enjoys collaborating with physicians and is viewed as a balanced leader and a champion for patient quality and clinical excellence.
• Demonstrated knowledge of the business aspects of group practice management with an ability to identify and develop strong managers, staff and teams.
• Strong systems-thinker; able to see the entire picture and what needs to happen to make both front and back office functions flow smoothly and efficiently. 

Timeframe 

• To be determined, as soon as feasible based on re-allocation of candidate's current effort.

Performance Evaluation 

• To be determined, based on identification of the Chief Operating Officer's assessment metrics.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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