Ticket Operations Assistant - Temporary

University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with over 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Department: Athletics - 25900
Vacancy Number: TSP5478PST
Temp Position Type: SHRA Temporary
Job Category: Athletics
FLSA for Position: Nonexempt

Brief Summary of Work for this Position:
The Ticket Operations Assistant will:

• Sell and service tickets for Men's and Women's Soccer, Men's and Women's Basketball, and Baseball.
• Prospect and cultivate new ticket sales leads through sales calls, e-mails, and by conducting sales conversations. Sales focus will be on the generation of new ticket revenue.
• Assist with answering phone calls, answering emails, and servicing season ticket renewals.
• Development and management of prospect lists
• Coordination of outbound ticket sales efforts including the creation of season ticket campaigns, group sales, ticket promotions.
• Work with community members and group leaders to effectively increase group sales and customize packages.
• Work collaboratively with the marketing, facilities, Seahawk Club, and university staff, as well as students, business vendors, community leaders, and other athletics stakeholders.

Minimum Education and Experience Requirements:

• Bachelor's degree and previous experience within college athletics.
• Must be highly dependable, flexible, and available to work evenings and weekends.
• Possess excellent customer service and communication skills with the ability to interact professionally with the public.
• Strong problem solving skills
• Ability to stand for extended periods of time both indoors and outdoors.
• Work effectively as a team member.
• Previous customer service experience preferred.

Preferred Education, Knowledge, Skills & Experience:
Experience within ticketing and marketing within college athletics

Required Certifications or Licensure:


Primary Purpose of Organizational Unit:


College/School Information:


Work Hours: Varies depending on ticket office need
Work Days: Varies depending on ticket office need
Hours Per Week: 30 - 40
Type of Position:
Anticipated Hiring Range: $1,500 per month

Special Instructions to Applicants:
Please Note: This is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines. Applications must be submitted through the online application system to be considered.

Job Posting Date: 05/05/2025
Job Closing Date: 6/5/2025

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings: Single Incumbent

To apply, visit https://jobs.uncw.edu/postings/36143

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.







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