The Imaging Services Reading Room Coordinator is responsible for supporting the day-to-day activities of the assigned area; this includes answering phones, triage calls for the Radiologists, place outbound calls on behalf of the Radiologists, facilitate requests for changes to orders received from the Radiologist back to ordering physician or scheduling department, expedite physician to physician communication, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority, utilize a variety of communication tools/technology systems, excellent customer service, and perform other tasks as assigned. With limited supervision, will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions.

Reporting to the clinic manager, the clinic assistant is responsible for supporting the day-to-day activities within the Otolaryngology, head & neck Surgery clinic. This role performs administrative functions for the clinic. The Clinic Assistant will also be responsible for transporting equipment needed for clinic procedures and appropriate storage of these items. The Clinic Assistant will ensure uploading of images into appropriate applications, support front desk functions as assigned and support referral management processes, including faxes, sending and receiving referrals in appropriate applications.

Essential Duties:

• Functions as a physician liaison to support the efficient and timely reporting of all reading room functions of the assigned area, focused on monitoring the diagnostic worklists and distribute urgent exams to the Radiologists for interpretation.
• Answering and triaging calls to the Radiologists; place outbound calls on behalf of the Radiologists.
• Ensures sensitive information is delivered timely, reviewed by the appropriate modality physician and reports delivered to the correct referring physician.
• Expedite physician to physician communication, enhance patient safety and flow by assisting the Radiologist in managing patient information and priority.
• Utilize a variety of communication tools/technology systems to minimize delays and increase efficiency.
• Supports on-call Radiologists with system troubleshooting, problem-solving, and assists supervisor with implementation of on-going workflow and performance improvements.
• With limited supervision, will perform ancillary tasks that allow Radiologists to focus on their primary clinical functions.
• Other duties as assigned.

Required Qualifications:

• Req High School or equivalent

• Req 1 year Customer service experience in related field.

• Req Displays behaviors conducive to excellent customer service.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Computer literacy

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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