General Statement of Duties:

The Student Financial Services (SFS) Clerk flourishes in a fast-paced, student-centered environment, and has a positive, can-do attitude as a full-time employee responsible for supporting the frontline operations of the Office of Student Financial Services. This position supports students and families seeking assistance with Financial Aid and Student Accounts, ensuring all have a positive experience working with SFS department. The Clerk IV shares an enthusiastic and proactive approach to customer service and flourishes in an environment where they are able to juggle multiple projects while employing various skillsets concurrently; working closely with a diverse group of students in order to support the mission of the institution and the overall goals of increasing enrollment, retention, and graduation rates. 

Responsibilities:

• Serve as a front-line resource for prospective, current, and former students, as well as their families, providing exceptional customer service to all parties.
• Ability to multi-task, prioritize duties and exhibit excellent communication skills both written and verbal.
• Assist with all inquiries in regards to Financial Aid regarding academic progress, scholarships, FAFSA preparation and submission, loan procedures and reviewing awards.
• Assist with all inquiries in regards to Student Accounts; billing, processing payments, coordination of payment plans and account review.
• Utilize Banner system for data entry, review of student information, and running automated processes. 
• Accurately and consistently track all communications with students in Banner and TargetX Student Success Retention software.
• Utilize all sub systems to perform duties, third party payment processing and plans, health insurance affiliates, third party reporting systems.
• Maintain accurate and timely data in the student information system. Utilize reporting to ensure completeness.
• Responsible for phone, mail, and email triage and responses.
• Promote self-service tools among students, including web-based resources; assist with promotion of self-service tools to increase self-sufficiency and financial literacy.
• Protect the confidentiality of student records and files within Student Financial Services.
• Accurately prepares, mails and files documents regarding individual student bills, budget and aid for such agencies as Massachusetts Rehabilitation Commission, Department of Transitional Assistance, Housing Authorities, etc.
• Prepares and tracks standardized forms such as verification worksheets and tax transcripts according to detailed procedures.  Routes and maintains electronic forms.
• Represent the Department at various evening and weekend campus events including but not limited to Financial Aid and Registration Days, Orientation, and Enrollment events.
• Perform outreach as needed to assist with department goals and completion of students financial aid files.
• Other special projects and job-related duties as assigned.

For complete union specifications please click HERE

Minimum Qualifications:

• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I.    A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*

II.   A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*

III.  A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*

IV.  A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:   Educational substitutions will only be permitted for a maximum of two years of the required experience.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Salary: $48,295.26-$65,424.06

An appointment made from outside the bargaining unit will be at step one unless the collective bargaining agreement dictates otherwise.  

Grade: 13
Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.  

About Mount Wachusett Community College

We are an innovative institution for teaching and learning excellence. Students and faculty are at the center of everything we do. If you are looking for the opportunity to come to work every day and help students achieve their dreams, Mount Wachusett Community College is the place for you. Our faculty, staff, and administration forge the direction of the college together - from governance to defining our mission. We understand that for our institution to remain relevant we must continually examine and refine the ways we serve our students. We strive to create an environment where students, faculty and staff feel comfortable and where new ideas and perspectives are encouraged and rewarded. We respect and honor our differences and make them work toward the advantage of all. The college is committed to attracting the best faculty and staff for our students, regardless of race, color, religious creed, age, physical or mental disability, sex, national origin or ancestry, marital status, sexual orientation, genetic information or veteran status. About the College Mount Wachusett Community College is an accredited, public two-year institution serving 29 cities and towns in North Central ...Massachusetts. The picturesque269-acre main campus is located in Gardner, Massachusetts; satellite sites are located in Leominster, Fitchburg, and Devens. The college offers over 45 associate degree and certificate programs, as well as adult basic education and high school equivalency programs, education and training for business and industry, and noncredit professional and personal enrichment programs. MWCC is on the forefront of state and national civic engagement and service learning initiatives and is nationally recognized as a veteran- friendly school. MWCC is in the process of constructing a $42 million science and technology building to support growing STEM programs. The college community enjoys many resources including the East Wing Art Gallery; the 555-seat Theatre at the Mount which hosts a variety of productions annually; the Fitness and Wellness Center, which offers a wide assortment of fitness classes, exercise equipment and an Olympic-size swimming pool; a complete library with access to thousands of on-line publications and data bases, as well as electronic classrooms. In addition, through its membership in the CWMARS regional library system, access is available to all other public and academic libraries in the region. Our Green Commitment In addition, if sustainability is important to you, Mount Wachusett Community College offers the chance to work at one of the greenest colleges in the nation. We are the largest greenhouse gas reducer of any Massachusetts state college, university, or agency, as recognized by the 2011 Leading By Example Award from the Commonwealth of Massachusetts. We have also been nationally recognized with a Climate Leadership Award from Second Nature, the supporting organization of the American College and University Presidents' Climate Commitment, and several other organizations. Our Gardner campus features two 1.65 MW Vestas V82 wind turbines that are propelling us to near-carbon neutrality for campus operations. With the college's biomass and solar technologies incorporated into the mix, coupled with significant efficiency improvements, MWCC generates nearly all of its energy on-site to operate as a near-zero net energy campus. About our benefitsOur full-time faculty and staff enjoy a liberal benefits package, including generous retirement plans, eleven health insurance options, dental care, life insurance and long-term disability insurance. In addition, we offer a tuition remission program which provides education benefits at Massachusetts state colleges, community colleges, and University of Massachusetts Colleges for full-time employees, their spouses and dependent children. Education and lifelong learning are valued here. Additionally, sabbatical opportunities and other professional development opportunities are possible. About the regionMount Wachusett Community College is located a few hours from the stunning beaches of the Cape Cod National Seashore, an hour's drive from the cultural attractions and big city lights of Boston, and forty-minutes from the county seat of Worcester, with museums, a thriving restaurant scene, and excellent amenities. A wide variety of state and national parks, including the Appalachian Trail, the White Mountains, the Berkshires and the Green Mountains are all a day-trip away. The best that New England has to offer is here: quaint villages, bustling cities, and beautiful vistas. The Boston Museum of Fine Arts, the Worcester Art Museum and the Fitchburg Art Museum offer incredible collections. There are opportunities for great shopping in area cities, towns, and nearby outlet malls. North Central Massachusetts is home to excellent public, charter and private schools as well as an affordable lifestyle. Hiking, biking, and walking trails are spread throughout the region as well, for those seeking to maintain an active outdoor lifestyle. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.

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