Director of Student Academic Support Services

Primary Purpose:
The Director of Student Academic Support Services at the University of the Pacific plays a pivotal role in advancing the university's commitment to student success. This position is primarily responsible for overseeing and enhancing a comprehensive suite of student support services, including but not limited to tutoring, writing assistance, academic skills instruction, and English Language Learner (ELL) programs. The Director will oversee the day-to-day operations of the Student Success Hub in the library, strategically aligning these services with the university's broader mission of providing a transformative and inclusive educational experience.

Essential Functions:

• Provide strategic leadership in overseeing and enhancing tutoring services, writing assistance, academic skills instruction, and ELL programs to align with the university's commitment to student success.
• Lead and supervise staff involved in tutoring services, writing services, academic skills instruction, and ELL programs. This includes hiring, onboarding, training, workload determination, delegation of responsibilities, coaching, mentoring, and performance evaluation.
• Foster collaboration with academic departments, student life, and other university units to create a cohesive network of support services.
• Lead efforts to develop and implement innovative programs and initiatives that contribute to student success, retention, and holistic development.
• Embed culturally sensitive approaches within the planning and implementation of student success initiatives.
• Proactively assess the effectiveness of student success services and implement continuous improvement strategies. Utilize technology and data-driven approaches to continually improve the effectiveness of student support services.
• Plan and facilitate student events, as well as lead outreach efforts to promote student success awareness within the university community.
• Stay abreast of educational trends and best practices, infusing forward-thinking strategies into student support services.
• Perform other related duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications:

• Master's Degree.
• Five (5) years of supervisory work experience in student academic support within a university setting.

Preferred Qualifications:

• Demonstrated ability to provide strategic leadership in developing and enhancing student success initiatives within a higher education context.
• Strong management, supervisory and organizational leadership skills.
• Ability to train, manage, and motivate employees; to assign work and supervise performance.
• Proven dedication to creating a student-centric culture that prioritizes the well-being and success of all students.
• Ability to lead outreach efforts, connecting with the university community to raise awareness and promote the importance of student success.
• Experience in budget preparation and management, ensuring optimal resource allocation for student success programs.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.
• Proficiency in utilizing data and technology to inform decision-making and continuously improve the effectiveness of student support services.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel:
Work performed during standard business hours and must be flexible to work during weeknights and occasional weekends. The primary location for this role is at the Stockton campus, with occasional travel to the Sacramento campus as needed.

Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring Range: 90K - 95K

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.



To apply, visit https://pacific.peopleadmin.com/postings/29741

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.








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