Information Technology Services (ITS), the central IT provider at the University at Albany, seeks applicants for an Audio-Visual Technology (AVT) Manager. This new, senior position manages a wide range of AV technology. This includes traditional installations, such as classrooms, conference rooms, auditoriums, athletic facilities, and research labs, and increasingly encompasses e-gaming studios, video walls, cyber-range installations, and other advanced systems to provide the campus with sophisticated AV technology and improve the user experience across this large-scale operation.

The AVT Manager provides effective and innovative approaches to planning replacement and installation processes. They also steer continuous evaluation and integration of new technology to provide an exceptional AV experience for students, faculty, and staff. The AVT Manager provides leadership, vision, technical expertise, and oversight of design and installations for all University AV technology.

The successful candidate works closely with ITS colleagues, Facilities Management and other campus stakeholders. They supervise staff in ITS' AV Technology Group, coordinate the assistance of other ITS resources, and oversee contracted design and implementation services as needed. They are adept at managing multiple concurrent projects and are comfortable working independently or as part of a team.

Primary Responsibilities:

• Project Management
  • Oversee AV technology design in ITS led and Facilities Management led projects.
  • Provide budgetary estimates and quotes to meet the needs of service owners and the University community. 
  • Oversee AV technology implementation in ITS led and Facilities Management led projects.
  • Serve as the Project Manager for primarily AV-related design and implementation projects.
  • Obtain outside consultation and deployment assistance from contractors as needed.
• Service Management
  • Develop workflows, processes, and other documentation to proactively facilitate ongoing support and maintenance activities.
  • Oversee ITS' daily response to all customer tickets related to AV.
  • Gather assessment data to ensure services are being effectively delivered and managed; monitor customer tickets with care and oversight of the end-user experience.
  • Demonstrate continuous improvement.
  • Manage 3rd party warranty and service contract activities.
• Supervision
  • Lead and manage direct reports by providing guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices foster a positive and productive work environment. Complete performance management activities in a timely manner, offering constructive feedback and developing improvement plans.
  • Oversee the work of staff to ensure documented standards are followed and work quality is high
  • Empower direct reports to take initiative, communicate effectively, and ensure consistent work
• Standards and Design
  • Lead the development of design and implementation standards for common AV deployments; document the standards, including diagrams, and update as needed.
  • Work closely with other ITS managers, campus stakeholders, and Facilities Management to understand the needs of the University community and provide knowledge, leadership, and vision.
  • Assist other ITS managers in developing their strategic goals and roadmaps related to spaces and services incorporating AV technology.
  • Stay abreast of industry trends and changes in AV technology.
  • Create and maintain system diagrams for all non-standard configurations including those in Athletic facilities, event spaces, and specialized classrooms and labs.
• Asset Management and Budgeting
  • Ensure that practices and procedures are in place and followed to ensure that all AV components, both stored or deployed, are accurately reflected in the inventory management system.
  • Annually revise the 5-yr budget plan for replacement of aging technology.
  • Prepare budgetary estimates for projects.
  • Develop strategies stocking spare components in support of operational needs.

Functional and Supervisory Relationships:

• Reports to: Director, Client Support Services
• Supervises the following positions: 
  • AV Specialist
  • AV Specialist
  • AV Engineer
• Interacts with:
  • ITS Managers, especially for Teaching and Learning, Communication and Collaboration, and Research Services.
  • Campus departments and researchers
  • Classroom Planning Committee
  • Athletics
  • Facilities Management

Job Requirements:

• Excellent interpersonal and oral and written communication skills.
• Ability to organize work, prioritize tasks, and manage multiple and changing priorities, ensuring timely delivery, high quality, and attention to detail.
• Ability to engage with customers to analyze, document, and translate business requirements into effective technical designs, workflows, business processes, and specifications.
• Ability to work collaboratively with cross-functional teams and communicate technical details effectively to non-technical stakeholders.
• Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
• Report to campus in-person. This position is not eligible for telecommuting.

Minimum Qualifications:

• Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization.
• 5 years' experience installing, troubleshooting and documenting the installation of AV technology in classrooms or conference rooms.
• 3 years' experience supervising a team responsible for AV technology installation.
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Experience designing, creating configuration files, and documenting user interfaces for Crestron touch panels.
• Experience designing, creating configuration files, and documenting user interfaces for Extron touch panels.
• Experience developing schematic or other appropriate documentation.
• Project management experience.  
• Experience installing AV technology in an educational institution.

Working Environment:

• Typical office environment-- this position also requires work in classrooms, conference rooms and other locations where workstations, AV, network, etc. are installed.

Professional Rank and Salary Grade: Assistant Director Computing Services, SL-5, $110,000-$120,000

Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=187820

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About University at Albany (SUNY)

The University at Albany, SUNY, offers exciting and rewarding careers to those who seek opportunities to grow and excel. Driven by a passion for excellence and a desire to make a positive impact on the community and the world, UAlbany is one of the nation's most diverse public R1 institutions. There are exceptional benefits available to employees. For more information, please visit: https://www.albany.edu/human-resources/careers-ualbany

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