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Support Specialist
Responsible for Senior Helpdesk service to provide top-tier service and support for all institutional users utilizing computers, peripherals, enterprise applications, mobile devices, networks, and information resources. This position also includes responsibilities as a backup for the Helpdesk Supervisor, ensuring continuity of operations and services within the helpdesk team.Deliver senior-level helpdesk service and support to institutional users, ensuring a high level of customer satisfaction.Provide first call resolution for all technology issues and requests within the scope of the helpdesk.Manage triage and workflow routing of requests, escalating issues to appropriate departments as necessary.Responsible for ac
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