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IT Service Desk Lead
Position Number: 008051Department: Office of OneIT (Adm)Employment Type: Permanent - Full-timeMonths Per Year: 12Essential Duties and Responsibilities: Manage the Service Desk student technician staff of approx. 30 students annually, including recruitment, training, scheduling, coaching, discipline, and timesheet approvals.Manage student employment budget for the Service Desk; consult with Service Desk Manager on technician salaries and raises.Manage and supervise students working at the Call Center location, providing guidance on phone calls, remote access, portal and chatbot.Manage the day-to-day operations of the IT Walk-Up Centers which
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