How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan-Flint invites applications for the position of Billing Clerk Intermediate. We are seeking experienced candidates with demonstrated billing experience who are customer service orientated. This position will assist with our third-party billing processes as well as following up on unpaid accounts.

The Billing Clerk will report to the Accounts Receivable Manager and will work with the Senior billing clerk as well as the Cashier and Student Accounts team and other departments. The position will provide support to other team members.

Responsibilities*

Third Party Billing

• Responsible for third-party billing process. Third-party Sponsors include different branches of the Military, Federal and State agencies, the State of Michigan , Foreign Governments, and numerous employers.
• Work with our K-12 department and various school districts on our Dual Enrolled and Early College Student billing.
• Invoice multiple ways, depending on the requirements of the third-party payer.
• Follow up to make sure payments are received. Re-billing may be necessary.

Communication

• Communication with third-party payers by way of email, telephone, websites and in person.
• Work with management and various departments to proactively reach out to students who have balances owed.
• Communicate with students with past due balances using a variety of methods. (Letters, emails, phone calls, text message)
• Maintain records of communications. This includes putting comments on student accounts.

Accounts Receivable

• Verify and process third-party payments. Determine if any refunds are needed.
• Work with students on setting up repayment plans and deferred payment agreements.
• Answer questions and provide documentation to support account balances.
• Assist with other account receivable functions including monthly billing process, assessing late fees, applying holds, processing the monthly collection statements and following up on past due accounts.

Customer Service

• Respond to in person/phone/email inquiries regarding student account questions from students, parents, university departments and third party agencies.
• Interpret and explain U of M policies and procedures relating to student accounts.
• Interacts with students on a variety of matters.
• Resolve most questions and problems and refer only the most complex issues to higher levels.
• Adhere to FERPA laws

Required Qualifications*

• High school diploma or equivalent.
• Two or more years of customer service and billing experience including following up on past due accounts.
• Knowledge of Microsoft Excel, Word and Access and the Google suite of products.
• Previous experience doing merges for letters and emails.

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at:https://www.umflint.edu/hr/ benefits/

Information about our vision, mission and values can be found at: https://www.umflint.edu/ chancellor/leadership-mission- vision/

Modes of Work

Onsite

The work requires, or the supervisor approves a fully onsite presence.  Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department.  Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Flint

UM-Flint is among the top tier, regional comprehensive public universities in the Midwest. UM-Flint currently enrolls approximately 7,000 students, has a broad and diverse alumni base of over 48,000, and is home to high caliber faculty and dedicated staff, and recently updated its Carnegie classification to Doctoral/Professional.

Connections working at University of Michigan - Flint