Associate Director Client Services, Outreach & Communications

Online applications must be received before 11:59pm on:
May 25, 2025
If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
1158-NN_ADMINPRO - Associate Director

Business Title:
Associate Director Client Services, Outreach & Communications

Employee Type:
Admin. Professional

Position Details:

The Opportunity:

Are you ready to take on a leadership role in Student Financial Services at the Pullman campus? As the head of Client Services, Outreach, and Communications units, you will be responsible for planning, organizing, and managing these critical areas. You will oversee WSU system financial aid communication strategies, ensuring effective and timely dissemination of information. Your role includes supervising managers, supervisors, and team leads, directing and controlling program operations, and exercising independent judgment and discretion in decision-making.

In this position, you will provide collaborative leadership in training and professional development for the staff. You will work cooperatively with other teams on budget-related expenditures, hiring, personnel matters, and actively contribute to the development and implementation of strategic and long-range plans, goals, objectives, office policies, procedures, and practices. Your duties and responsibilities will support the vision, mission, and values of the office, as well as those of the Office of the Provost, Enrollment Management Division, and Washington State University.

Additional Information:

This is a full time (100 FTE), permanent position. Overtime eligibility will be determined upon final placement within the salary range.

Monthly Salary: $6,012.09 - $9,403.52 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Positions require a Bachelor's degree in a relevant field and five (5) years of progressively responsible experience in a related field which has included at least two (2) years of management experience. A Master's degree in a relevant field may be substituted for up to one (1) year of the required experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
  
• Tangible and demonstrated experience in enrollment management or student services programs, including a working knowledge of and experience in the development, maintenance and/or implementation of automated financial aid processes as part of an integrated student information system
  
• High level leadership skills and demonstrative evidence of system wide communications/marketing/customer service experience.
  
• Experienced in staff motivation, supervision, training, and employee relations. Ability to foster a collaborative leadership environment.
  
• Proven evidence of excellent administrative skills including coordinating and project management, formulating new initiatives, identifying goals, problem solving establishing policy, and implementing regulations and systems planning.
  
• Excellent interpersonal, communications (verbal/written), and organizational skills.
  
• Proven ability to effectively communicate, guide, and assist diverse constituents.
  
• Highly experienced in serving diverse client populations and well trained in best practices for handling customer relations and conflict resolution.
  

Preferred Qualifications:

• Master's Degree in relevant field.
  
• Experience with PeopleSoft Financial Aid software, including systems analysis, functional operations and knowledge of student administration module in an institution of higher education.
  
• Experience with Washington State financial aid programs.
  
• Experience with Slate software.
  
• Working knowledge of integrated student services systems and other imaging/ scanning software operations.
  
• Experience with WSU student services especially Admissions, Student Accounts, New Student Programs, Center for Advising/Career Development, Registrar, Global Campus, International Programs, Graduate School, Athletics, and Student Affairs and Administrative Services.
  

About Department/College/Area/ Campus - financialaid.wsu.edu

Area/College: Enrollment Management
Department Name: Student Financial Services
Location: Pullman, WA.

This position is primarily based on our Pullman, WA. campus with some hybrid/remote flexibility.

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:
Full time

Position Term:
12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/Associate-Director-Client-Services--Outreach---Communications_R-13415

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.







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