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Job Title: Computer Technician II
Department: Technology
Division: Technology Services
FLSA Status: Non-Exempt
Reports to: Lead Computer Technician

Work Schedule: 35 hours/week; 12 months/year; M - F / 8:30 to 4:30

Union: SEIU Local 500
Grade: 6
Hourly Range: $26.21 - $32.75

General purpose:
The Computer Technician II is responsible for providing advanced technical support for computer systems, hardware, software, and network issues. This position involves diagnosing and resolving complex problems, performing system installations, upgrades, and maintenance, and supporting end-users to ensure optimal system performance. The role may also
include mentoring junior technicians and contributing to IT project implementations.

Essential Duties & Responsibilities:

• Provide technical support to administrative/academic computers

• Install, diagnose, repair, and resolve hardware and software issues on desktops, laptops, mobile and smart devices.

• Manage and maintain operating systems, computer images, ensuring updates and patches are applied timely.

• Conduct preventive maintenance and performance optimization on IT equipment.

• Provide Level 2 support for end-user issues escalated by the helpdesk team.

• Install, configure, and support printers and other peripherals.

• Manage asset inventory, ensuring accurate records of IT equipment and licenses.

• Backup for System Center Configuration Manager (SCCM)

• Create and maintain technical documentation, including FAQs, guides, and system configurations.

• Train end-users on best practices for using IT systems securely and effectively.

• Work closely with other IT staff to implement technology solutions and improvements.

• Provide in-person customer service to faculty, staff and students

• Provide help desk support as needed

• Provide support for data back up and archive

• Keep appraised of updates, new systems that will affect smart phone and tablets

• Following up with clients to ensure the problem is resolved.

• Perform other related duties as assigned

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills.

• Excellent communication and customer service skills.

• Familiarity with hardware components, troubleshooting techniques, and system diagnostics tools.

• Experience with ticketing systems, Active Directory and Office 365 administration.

• Ability to multi-task

Minimum qualifications:

• Associates degree in; Computer Science, Information Technology, or a related field; or 4 years of experience in a computer support technology position.

• 24 years of hands-on experience in IT support or a related role.

• Proficiency with Windows and macOS operating systems.

• Familiarity with hardware components, troubleshooting techniques, and system diagnostics tools.

• Microsoft 365 Certified (within 3 months of hire)

• Apple Certified (within 3 months of hire)

• Knowledge of basic networking concepts, including TCP/IP, DNS, and DHCP.

• Excellent understanding of various smart phones, tablets and other devices

• Experience with printer deployment, installation, setup and maintenance

• Understanding of shared volumes

Preferred Qualifications:

• Prior experience working in a higher education or large institution

• Understanding of Adobe Creative Cloud

• Understanding of basic audio design and video software

Reporting to this position: No direct reports

Conditions of Employment:

• Candidate must successfully complete a full background check

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)

• Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

• Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment.

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.

About Maryland Institute College of Art

Founded in 1826, MICA is among the top visual arts colleges in the nation. The college enrolls 1,863 undergraduate and 306 graduate students from 48 states and 54 foreign countries, offering programs of study leading to the bachelor of fine arts (B.F.A.), master of arts (M.A.), master of fine arts (M.F.A.) degrees, and master of professional studies degrees (M.P.S), as well as post-baccalaureate certificate programs and a full slate of credit and noncredit courses for adults, college-bound students, and children. MICA is recognized as an important cultural resource for the Baltimore/Washington region, sponsoring many public and community-outreach programs-including more than 100 exhibitions by students, faculty, and nationally and internationally known artists annually-as well as artists' residencies, film series, lectures, readings, and performances.

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