COORDINATOR / ONLINE PROGRAM PARTNERSHIPS

Posting Number: S-3594
Position Number: 79860
Type of Recruitment: External

Position Summary
The Coordinator of Online Program Partnerships will serve as the primary navigator and liaison for third-party educational partnerships (OPM), including Ed2Go. The Coordinator will manage routine, operational aspects stipulated in partnership agreements including learner support, course enrollment, sponsor agency communications, and financial transactions. Paramount to this role will be a keen ability to successfully interact with and guide adult learners through program selection, enrollment, and progress towards completion. The Coordinator will oversee collaborative efforts with internal staff and external partners in supporting learners through all aspects of their professional journey.

Required Qualifications
Bachelor's degree.
One year of experience providing client support.
Demonstrated skills in organization, attention to detail, and follow-through.
Ability to maintain thorough and accurate records in web-based and/or electronic formats.
Advanced use of Microsoft Office Suite and web-based applications for data gathering, analysis, and dissemination.
Demonstrated ability to communicate professionally both verbally and in professional writing.
Exceptional interpersonal skills with the ability to project a positive image in person and virtually.
Ability to work within a team environment.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications
Three years of experience providing client support or other relevant experience.
Experience providing career guidance, academic advising, or other forms of counseling for purposes of professional or academic enrichment.
Experience working within an educational or career training environment.
Familiarity with ERPs, databases, or other platforms specific to a program and/or organization.
Experience with fiscal management and/or familiarity with enterprise financial system such as SAP.

Duties & Responsibilities
Coordinates the daily operations and essential functions of Online Program Managers (OPMs) or other third-party educational platforms such as Ed2Go.
Responsible for intake, assessment, and support services for adult learners entering the program, monitors student progress, attendance, retention, follow-up outcomes, and provides referral services as needed.
Provides guidance and consultation to adult learners with course/program options, enrollment criteria, and completion requirements.
Provides intake assessments and works closely with learners to ensure all enrollment criteria have been fulfilled.
Interacts and liaises with external agencies/sponsors to verify funding sources for adult learner participants.
Collaborates across university units and ensures that university support services for adult learners align with those of State programs such as MichiganWorks!, corporate partners, and other workforce development programs.
Coordinates with support staff to ensure timely invoicing of coursework to the learner and/or sponsor with subsequent processing of receivables.
Remains up to date on current course offerings provided through the partner and relays current information to adult learners.
Applies a working knowledge of established policies and procedures when interacting with learners and other partners for purposes of providing information, action, and guidance.
Serves as a liaison to connect students to key University and agency resources.
Works in collaboration with internal partners in the development, interpretation, and execution of partnership agreements with online program manager partners.
Makes recommendations on which programs should be promoted to increase learner enrollment.
Provides ancillary support with e-Learning platforms such as Blackboard-TDM.
Responsible for data input, collection, and dissemination as it relates to program audits and reporting for internal and external use.
Coordinates with members of the unit to ensure electronic and web resources for adult learners are current and readily accessible.
Provides exceptional follow-through and customer service to adult learner populations.
Performs other duties as assigned.

Supervision Exercised
None.

Message to Applicants
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Employee Group: Professional & Administrative -Salary
Pay Range: $45,000 - $55,000 per year
Division: Academic Affairs
Department: Innovation & Online
Position Status: Regular
Employment Status: Full-Time
FTE: 1.00
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Location: Mount Pleasant, MI

About CMU
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

EEO Statement
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).

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