Oregon Center For The Arts Box Office Specialist

Southern Oregon University

POSITION SUMMARY:
Date application must be received for priority consideration by: May 16, 2025
Anticipated Appointment Begin Date: June 2, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Office Specialist 2
Division/Department: School of Arts and Communication/OCA Box Office
Compensation Range (commensurate with experience): $18.15 -$19.68 /hourly or $1,416.15 - $1,534.95 @ 0.45 FTE
FLSA Status: Non-Exempt
Appointment Basis: 10-month (September to June)
Time Type: Part-time
Benefits Eligible: No
Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable
This position must possess and maintain a current, valid Driver License: Yes
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: Yes
Work Location Type: On-campus
Work Hours: Flexible hours, depending on schedule of events, including nights and weekends.
Worker Status: Must be able to legally work in the United States without visa sponsorship

SPECIAL INSTRUCTIONS TO APPLICANT:

POSITION DESCRIPTION:

The OCA Box Office Specialist ensures hospitable, smooth, and efficient box office operations at the Oregon Center for the Arts, supporting SOU's Music and Theatre departments, Chamber Music Concerts, the Tutunov Piano Series, and external partner events utilizing OCA box office services. This customer-facing position requires excellent interpersonal skills and strong organizational abilities. The Specialist is responsible for programming and monitoring the ticketing system, tracking daily sales and deposits, managing ticket accounts, and supervising Box Office student staff. The Box Office Specialist reports to the OCA Production Manager and may be required to work flexible hours, including evenings and weekends.

Because the OCA box office is typically dark most of the summer, this is a renewable, seasonal position that will generally work September 1 through June 30. Some flex hours may be available during July and August for special events. Because the OCA is moving to a new box office ticketing system in May, this position will be offered a limited summer contract for July and August 2025, for training, data implementation, and system tests.

Minimum Requirements

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
• An Associate's degree in Office Occupations or Office Technology; OR
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Preferred Requirements

• Experience in a box office role. Familiarity with ticketing software platforms; technical troubleshooting experience is a plus. Knowledge of PCI compliance standards.

Essential Functions

Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(100%) Duties Include

• Supervise the box office for all OCA program performances and events, ensuring seamless customer service and operations.
• Assist the OCA Production Manager with posting, interviewing, hiring, onboarding, and training of box office student staff.
• Train, supervise, and evaluate box office student staff performance.
• Schedule work shifts during regular box office hours and on evenings and weekends of performances requiring ticket sales.
• Ensure PCI compliance for credit card transactions and implement best practices for secure payment processing.
• Create and maintain waiting lists for sold-out performances and manage follow-up communications with patrons.
• Communicate with House Managers regarding patrons with special needs who may require seating assistance.
• Deliver concert programs and playbills to ushers before each performance.
• Troubleshoot ticketing software and ticket printers in case of technical issues; coordinate with technical support as needed.
• Manage and audit records of ticket sales, ensuring accuracy and compliance with financial procedures.
• Prepare cash deposits and journal vouchers for all sales; generate detailed deposit reports using the ticketing software platform.
• Authorize the issuing of SOU VIP comp tickets; manage and maintain the pre-approved VIP comp list, donation, and sponsor tickets.
• Manage box office calls, email inquiries, ticket sales, and general customer service needs.
• Check and restock box office supplies, such as forms, credit card machine tape, ticket stock, etc., on a regular basis.
• Perform other duties as assigned to support box office and event operations.

Skills, Knowledge, and Abilities

• Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
• Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
• Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
• Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
• Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
• Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
• Demonstrated ability to provide training and direction to student assistants.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Physical Demands

• Ability to move/transport up to 50 pounds

Special Conditions

• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
• Must be able to successfully pass a pre-employment background check.
• This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
• The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
• Flexibility to work evenings, weekends, and holidays as needed.

_________________________

SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce

In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.

Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.

Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the 'Clery Act'), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/. A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-552-7095, or email clerycoordinator@sou.edu.


To apply, please visit: https://sou.wd1.myworkdayjobs.com/en-US/Southern_Oregon_University/job/Southern-OregonAshland-Campus/Oregon-Center-for-the-Arts-Box-Office-Specialist_R0000708







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