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End User Support Manager Desktop Modernization
JOB SUMMARYThe End User Support Manager is a hands-on technical leader responsible for managing a team of support technicians to deliver desktop services. This position interfaces with end user support directors, managers, and technical staff to resolve escalations and to coordinate the communication of service status. This position is also responsible for system administration and technical support for the application and hardware installed in support of all University business units.PRIMARY JOB RESPONSIBILITIESManages overall day-to-day operations of the end user services team to ensure the highest level of commitment to our customersDevelops and matures IT service delivery processes, including establishing t
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