1. Receives, classifies, and codes information. Reviews account records to ensure accuracy and completeness. Prepares and distributes billing statements. 2. Obtains and provides information related to accounts, procedures, and regulations. Establishes, maintains, and reconciles account records. 3. Reviews, logs, codes, and posts payments. Identifies and corrects errors. Totals and reconciles cash transactions daily. Monitors account records. Composes correspondence related to problem accounts. 4. Refers delinquent accounts to supervisor and collection agencies. Researches individual accounts. May summarize findings in brief reports. 5. Completes and processes forms. May present account information at legal proceedings. 6. Performs clerical functions incidental to account activity.

Required Skill/ability 1:  Demonstrated knowledge and ability using computerized database systems and Microsoft Office Suite (especially Word and Excel). Ability to learn and adapt to new software applications.

Required Skill/ability 2:  Demonstrated working knowledge of the medical insurance processing/verification process.

Required Skill/ability 3:  Proficiency in providing superior customer service, including the ability to handle heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner. Ability to handle challenging/complicated situations professionally.

Required Skill/ability 4:  Demonstrated strong written and verbal communication skills. Team-oriented, flexible and ability to work with changing priorities and work flows. Ability to multi-task, problem-solve and prioritize. Good attention to detail.

Required Skill/ability 5:  Demonstrated record of excellent attendance, punctuality and time management. Professional attire.

Preferred Education:  Ability to speak Spanish preferred. Knowledge of EPIC system.

Work Week:  Standard (M-F equal number of hours per day)

Posting Position Title:  Account Assistant 3

University Job Title:  Account Assistant 3, Registrar

Preferred Education, Experience and Skills:  Ability to speak Spanish preferred. Knowledge of EPIC system.

Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

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