Assistant Director, CRM Business Operations

St. John's, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Department:

Advancement Services

Specific Job Title:

Assistant Director, CRM - Business Operations

Reports to:

Director CRM Business Operations

Campus:

Queens

Job Summary:

Using Salesforce's Marketing Cloud CRM system, the Assistant Director - CRM Business Operations will play a vital role on the digital communications team by using Salesforce and Marketing Cloud to assist in configuring and maintaining data to meet business needs. Experience in automation processes, SQL queries, HTML, and AMPscript will be key in building solutions for targeting, personalization, and reporting. They will analyze data to improve performance, troubleshoot system issues, manage email deliverability, and subscription management.

Essential Functions:

Assist in configuring and maintaining Marketing Cloud and CRM data according to defined priorities and strategies to meet business requirements and challenges.

Provide expertise in Marketing Cloud automation processes, SQL queries, HTML and AMPscript.

Aid in managing email deliverability, database hygiene, subscription management, and compliance with university policy on opt-in/out & CAN-SPAM compliance.

Build solutions and processes for targeting, personalization, configuration, strategy, and reporting.

Support in analyzing data from analytics and implementing improvements for performance and deliverability.

Report and troubleshoot system outages, failed sends, automation errors, and other anomalies.

Monitor send logs in Marketing Cloud for patterns, errors, and analytic trends.

Establish testing and deployment strategies and processes.

Develop documentation and knowledge base of current processes.

Perform routine maintenance and upkeep for all business units in Marketing Cloud.

Competencies:

• 
  Bachelor's degree required.
  

• 
  Minimum of 3 years experience with progressive responsibility in Salesforce Marketing Cloud.
  

• 
  Salesforce Certification preferred.
  

Work Environment:

This position operates in a professional work environment and uses standard office equipment.

Position Type/Expected Hours of Work:

This full-time position requires a minimum of 40 hours per week.

Required Education and Experience:

• 
  Bachelor's degree and 3 years of related experience.
  

• 
  Salesforce Certification preferred.
  

Compensation:

Qualifications & Experience

Hire-on Salary Range

Candidates with 3+ years of experience

$72,700 - $90,900 (NY Metro
on-campus / Hybrid)

Candidates with 5+ years of experience

$96,200 - $114,000 (NY Metro
on-campus / Hybrid)

In compliance with NYC's Pay Transparency Act, the annual salary range for candidates with 3+ years of experience is $72,700 - $90,900, and the annual salary range for candidates with 5+ years of experience is $96,200 - $114,000. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John's University's physical locations at any time.

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.


To apply, visit https://jobs.silkroad.com/StJohnsEdu/Careers/jobs/219669







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About St. John's University

St. John's University is Catholic, Vincentian and Metropolitan. We are committed to attracting, motivating, and retaining a highly qualified and diverse workforce to support our mission of academic excellence and the pursuit of wisdom. Known for over 100 years of proud athletic tradition, our Big East excitement keeps Red Storm fans cheering. Ranked among America's top universities by The Princeton Review, St. John's University educates leaders for today's global society through quality academics, high-tech resources and an expanding international presence. With 1,500 Faculty and 1,400 Administrators/Staff, St. John's is a leading Catholic University in the Vincentian tradition, dedicated to making a positive difference in people's lives through active engagement in issues of energy and resource conservation, social justice and global citizenship. These values enhance the academic experience of more than 20,000 undergraduate and graduate students on three residential New York City campuses in Queens, Staten Island and Manhattan; a graduate center in Oakdale, NY; an international campus in Paris, France and Rome, Italy; and learning centers in other locations worldwide.

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