POSITION SUMMARY

Operates telephone console, paging system, and beeper system. Monitors and responds to all alarms and Emergency codes. Acts as main information and communication source for hospital.

ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES

• Answer all calls in a timely manner with courtesy and directs calls properly.
• Assist medical and non-medical staff with information and phone services.
• Assist patients, including handicapped patients, and other staff members in placing calls.
• Attend staff meetings and educational courses as requested by Department Manager.
• Communicate appropriate hospital information to department staff members.
• Demonstrate good customer service skills through interaction with staff and patients.
• Effective use of two-way radio to alert transport and security during emergency situations.
• Maintain flexibility in relation to work schedule.
• Maintain positive and effective communication skills (verbal & non-verbal).
• Monitor and respond to emergency codes, alarms, electrical/equipment failure; assist with equipment tests.
• Must be able to type 40 WPM to accomplish the task listed above via PC Console and other computer-based programs.
• Must remain informed and compliant with HIPAA.
• Performs other duties as assigned.
• Provides information and other services as needed to patients and staff.
• Record all codes, STAT calls, and other emergency alarms accurately.

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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