Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.

Project FRIEND Connect is an extension of the now-ended Project FRIEND: First Responder Increased Education and Naloxone Distribution program, which is an initiative that equips first responders with naloxone for community distribution. Over the course of five years, Project FRIEND Connect aims to offer medication-assisted treatment (MAT) and psychosocial services to 150 individuals aged 18 or older with opioid use disorder (OUD) who are given naloxone by first responders in the pre-hospital setting. The Project FRIEND Connect team consists of a Project Director, Program Manager, Project Evaluator, EMS Physician Liaison, Outpatient Physician Liaison, and two Patient Navigators.

The Patient Navigator will work closely with the other Project FRIEND Connect team members to link and retain each enrolled patient in MAT and outpatient care using contingency management (monetary incentives) and motivational interviewing.

The Patient Navigator is responsible for the implementation project by providing support to recruitment and linkage, and is responsible for recruiting project participants/patients, linking patients with the treatment clinic of their choice, delivering contingency management and motivational interviewing, and re-engaging patients that may drop out of MAT. The Patient Navigator acts as a communication liaison between treatment providers and maintains ongoing relationships with/offers support to enrolled patients. The Patient Navigator is also responsible for tracking patient data, as well as working with the team's Project Evaluator to complete the Government Performance and Results Act (GPRA) questionnaires at intake and 6 months/discharge from the program.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $66,900 - $100,400 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html