Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of
the healthcare system at Regional Medical Center in San Jose. Provides clinical education in regards to treatment
and liaisons with the patient's clinical service providers to address specific concerns. May have in-depth specialty
expertise and focus.

S/he provides support to all functions of the administrative teams including but not limited to: telephone
encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres
to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all
times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing
priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to
problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service,
facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to
maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $98,300 - $210,300 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html