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Administrative Services Associate
Job Description: Specific Job Summary:The Transportation and Parking Services (TPS) Administrative Associate role serves as a front-line contact for the organization with a primary focus on providing excellent service for all interactions within the TPS Customer Care Center. Manages a team of student customer service representatives including hiring & training activities. Monitors business and process metrics to measure and manage customer service effectiveness. Assists customers via phone, e-mail/text correspondence, and in-person service support. Manages difficult customer interactions and delivers solution-oriented service care. Provides clerical and administrative assistance to support
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