1. Manages a client department's complete desktop computing environment. 2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs. 3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products. 5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network. 6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling and backup systems, as well as client department specific applications. Documents all reported problems. 7. Supports clients in the use of their desktop equipment by training users. 8. Works with others to ensure smooth integration of network and software products. 9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs. 10. Trains other support technicians. 11. Completes and documents technical projects such as the testing of hardware and software products. 12. May perform other duties as assigned.

Required Skill/ability 1:  Possess superior customer service skills.

Required Skill/ability 2:  Efficiently troubleshoot and solve technology problems with minimal guidance.

Required Skill/ability 3:  Clearly document systems and hardware, and clearly communicate technologies and policies to non-technical users.

Required Skill/ability 4:  Identify opportunities to improve systems and workflows used at the museum.

Preferred Education:  Two to three years' professional experience supporting computers running the Windows and/or Mac operating system and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint) is required. Experience supporting Abobe programs, CRM databases, Sharepoint, MS Teams, EMS, TMS, Aeon, POS, and/or AV systems is preferred.

Work Week:  Standard (M-F equal number of hours per day)

Posting Position Title:  IT Support Technician 2

University Job Title:  IT Support Technician 2

Preferred Education, Experience and Skills:  Two to three years' professional experience supporting computers running the Windows and/or Mac operating system and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint) is required. Experience supporting Abobe programs, CRM databases, Sharepoint, MS Teams, EMS, TMS, Aeon, POS, and/or AV systems is preferred.

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

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