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Contact Center Trainer
Uses skills as a seasoned, experienced training and development professional to resolve a wide range of training issues and needs assessments. Develops new training programs, and works on complex training courses of diverse scope. Demonstrates good judgment in selecting methods and techniques for delivering training, development and quality assurance programs.The Contact Center Trainer is responsible for delivering end-user training to new and current UCSF Health Contact Center staff (and practice staff upon department request). The focus will be to develop competence in the following areas: existing or new department workflows, the use of clinical and business information systems and other computer software applications for the UCSF Health Contact Center. S/he will
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