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Patient Experience Representative I - Weymouth (onsite)
Boston Children's Hospital
Details
Posted: 22-Mar-25
Location: Weymouth, Massachusetts
Categories:
Staff/Administrative
Internal Number: 146790987
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal applicants)
This position is 100% onsite in Weymouth.
Required Schedule: Monday - Friday 8:30am - 5pm
The Patient Experience Representative will be responsible for:
To qualify, you must have:
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.
(Not eligible for internal applicants)
This position is 100% onsite in Weymouth.
Required Schedule: Monday - Friday 8:30am - 5pm
The Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Provides positive and effective customer service that supports unit operations.
- Collaborates with referring providers and practices.
- Obtains required authorizations to compile patient and staff schedules.
- Schedules patients and supports the patient encounter
- Check In / Check Out:
- Greets and directs patients, families and visitors.
- Monitors daily schedule and coordinates flow with clinicians /supervisor.
- Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
- Facilitates and directs communication with Financial Counseling.
- Administrative:
- Maintains personal calendars for physician/supervisor(s).
- Schedules meetings, programs and events.
- Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
- Provides routine clerical support as needed.
- Process Improvement:
- Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
- Assists in implementing change in internal systems and procedures.
To qualify, you must have:
- High School Diploma or GED required. Bachelor's degree preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
More Jobs from This Employer
https://main.hercjobs.org/jobs/21178523/patient-experience-representative-i-weymouth-onsite
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