1. Serves as source of information to students, staff, faculty, and clients on policies, procedures, and office activities. 2. Greets visitors. Answers and screens telephone calls. Assesses natures of business. Provides assistance or refers to appropriate individual. Schedules and coordinates meetings and appointments. 3. Receives and schedules client referrals. Resolves scheduling conflicts. Formats, keyboards, edits and proofreads correspondence, grants, manuscripts, reports, and other material. Assembles attachments and corresponding material. 4. Reviews outgoing material for completeness, attachments, dates, and signatures. Composes general correspondence and written material. 5. Gathers, compiles and records data. Creates reports and summarizes findings. Assembles and compiles material for grant, contract, and budget preparation. 6. Monitors expenditures and reconciles financial statements. Coordinates travel arrangements. Establishes and maintains filing systems. Sorts screens and distributes mail. Completes forms. 7. Orders and maintains inventory of supplies. Photocopies material. Oversees and instructs support staff. Performs additional functions incidental to office activities. 8. May perform other duties as assigned.

Required Skill/ability 1:  Demonstrated ability to multitask and process a high volume of transactional data with speed and accuracy and complete tasks in a detailed and timely manner while working independently.

Required Skill/ability 2:  Superior communication skills with the ability to demonstrate accuracy and attention to detail and maintain strict confidentiality of information. Ability to work collaboratively in a team-orientated cross-functional work environment.

Required Skill/ability 3:  Ability to quickly learn constituent and giving information in Yale's CRM system; adept at learning new technologies and experience with Microsoft Office programs.

Required Skill/ability 4:  Excellent attendance and punctuality history. Must be available to work scheduled hours onsite and be available to work during peak periods through the winter holiday recess and early January, and during fiscal year-end closing in June and July.

Required Skill/ability 5:  Commitment to an inclusive workplace. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, sexual orientation, etc.).

Preferred Education:  

At least three years of data processing and/or customer service experience
Experience in a university setting or fundraising organization.