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Manager, Access Center Operations - Pasadena Medical Office Building - Full Time 8 Hour Days (Exempt) (Non-Union)
The Manager, Access Center Operations plans, schedules, develops and monitors medical call center telephone answering and patient appointment scheduling at the USC Access Center. This position will manage cross-functional teams assigned by the Access Center Operations Director supporting USC's Hospitals, Clinics and Physician Offices. This position will be responsible for ensuring task execution, personnel administration, operational oversight/management, oversight of robust training program, and the overall quality and metrics associated with the Access Center operations. The Manager, Access Center Operations will provide leadership, expertise, and direction with proven results, as well as understands and performs ongoing review of data to drive operational improvements, understanding
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