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IT Support Technician Senior - Night Shift Lead
Position OverviewThe IT Support Technician Senior (Night Shift Lead) is responsible for overseeing night shift operations within the Network Operations Center (NOC). This role involves monitoring and maintaining the performance of the university's network and systems, troubleshooting issues, and ensuring that all incidents are resolved promptly. This lead position will also mentor and guide the night shift team, ensuring adherence to standard operating procedures (SOPs) and providing escalation support for complex issues. This role demands a blend of technical expertise, leadership, and a commitment to excellence in service delivery.Note: KU does not provide H-1B sponsorship for this position.Job Description30% - Incide
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