This recruitment will be used to fill one full-time Program Representative 2: Student Services Specialist position for the Division of Educational Ventures at Oregon State University (OSU).

The Division of Educational Ventures (DEV) is a growing, innovative, and collaborative organization with a commitment to providing high-quality online education. The division extends Oregon State University's exceptional learning experiences including microcredentials, certificates, and degrees available to students throughout Oregon and around the world.

The division includes Ecampus, offering over 100 online and hybrid degree programs; the Ecampus Research Unit (ECRU), conducting and supporting original research in online teaching and learning; the Corporate and Workforce Education Unit (CWE), creating pathways for learners employed by collaborators in business and government; the Center for the Outdoor Recreation Economy (CORE), providing workforce development for the outdoor recreation industry; the Open Educational Resources Unit (OER), aiding faculty in adopting open course materials; and the Alternative Credential Unit (ACU), developing short-form educational opportunities.

The Student Services Specialist is a member of the Student Success Team within the Division of Educational Ventures and reports to the Associate Director of Student Services. It is essential for the incumbent to represent multiple programs at different academic levels, and articulate policy/process across multiple program units, while also managing a variety of support systems and program review systems. The person filling this position will have full responsibility, under the supervision of the Associate Director of Student Services, and the Senior Director of Student Success, for the support of online students and departments. Overall, this position is critical to our unit's success in delivering services to diverse students and departments.

Ecampus enrollment is growing substantially each year in terms of the individual student headcount and total student credit hours. Ecampus currently offers undergraduate programs and minors, graduate programs, certificates and microcredentials online. Our student enrollment headcount is comprised of degree seeking and non-degree-seeking students, including those pursuing certificates and microcredentials adding another layer of complexity to this position's constituents.

This position is expected to provide complex and detailed information for multiple academic programs, university policy and procedures. In addition, develop and maintain information, program review systems, make recommendations based on reviews, and coordinate information as needed by the Associate Director of Student Services, the Senior Director of Student Success, and the Associate Vice Provost of Market Development and the Student Experience at DEV. Key responsibilities include:

Oregon State University and the Division of Educational Ventures maintain and enhance a collaborative and inclusive community that is dedicated to equity and equal opportunity. All employees of this division are responsible for ensuring that these commitments are achieved. In support of Ecampus student success, the Student Services Specialist provides advocacy and access to online students navigating the university's policies and processes.

Ecampus currently operates on a hybrid schedule, Tuesdays and Thursdays are designated in-office days as well as additional days as needed.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.