Customer Access Assistant/UKHC in Lexington, KY for University of Kentucky
 
 
 
 
 
 
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Customer Access Assistant/UKHC
Department Name: H3280:Command CenterJob Summary: Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while ini


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