The Assistant Director of Operations, under general direction of the Executive Director and Associate Director of Financial Aid, is accountable for performing daily activities of a professional financial aid administrator and provides lead technical support for the financial aid management system. The Assistant Director assists and trains financial aid staff and student workers with processing questions. Work hours are Mon-Fri 8:00am-5:00pm or as work requirements indicate with occasional before/after hours during peak times, as well as occasional Saturday events.

Must have the ability to work remotely at the request of the university in times of inclement weather or other special circumstances.

Duties and Responsibilities:

• Performs management responsibilities for at least three full time staff members to ensure accurate and timely processing of all federal, state, and institutional aid programs

• Acts as liaison to COD and NSLDS

• Stays up to date on the ever-changing financial aid environment and monitors changes to federal and state regulations

• Troubles shoots the day-to-day functional processing for all financial aid operations

• Maintains monthly reconciliation of federal and state financial aid accounts

• Assists Executive Director and Associate Director with state reporting and assists with internal and external audits

• Provides oversight to the hiring process, employee training, performance management and personnel compliance of the position's direct reports

• Adheres to the Title IV rules associated with all financial aid programs and THECB for state programs

• Assists with training and compliance for staff, including the updating of policies, procedures, and training guides with Senior Processing staff, Assistant Director of Client Services, Associate Director, and Executive Director of Financial Aid

• Manages two large grant programs: Texas Grant and Promise Grant programs to ensure timely and accurate processing

• Represents the Office of Financial Aid as an active participating member of various university committees

• Continues professional development through attendance of financial aid conferences and webinars

• Processes Ad Hoc reports, Drop for Non-pay workflow and other reports as needed

• Assists as needed with student appointments, events, and outreach

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience; required.

• Six years of related experience in higher education including experience in financial aid; required.

• Experience with Ellucian Banner Student Information System is preferred.

Knowledge, Skills and Abilities:

• Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service mindset.

• Knowledge of financial aid counseling, verification, rules and regulations.

• Working knowledge of word processing and spreadsheet programs.

• Ability to work individually or as a team in a dynamic organization.

• Good interpersonal communication skills.

• Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions.

• Ability to organize and make decisions.

• Ability to relate well with a diverse student population.

• Ability to work well under pressure.

• Ability to use tact, diplomacy, and judgment in dealing with all customers.

• Ability to multi-task and work cooperatively with others.

Salary

Commensurate with experience

Salary Range

The target base annual salary range is $53,745 to $76,321 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:

Educational Benefits - employee perks that help enrich, grow, and foster career and professional development:

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  About Tarleton State University

  Tarleton’s VisionTarleton State University will be the premier comprehensive regional university in the nation, dedicated to education, service and research. It is committed to being a university of opportunity for all students and believes it has a responsibility to drive regional innovation and job creation for all graduates.About Tarleton State UniversityTarleton’s innovative and transformative approach provides more than knowledge. Through real-world experiences and effective teaching, research, scholarship and service, students gain the know-how for promising careers, no matter their field of study.Tarleton has evolved into the near-perfect model of size, academic scope and affordability. Founded in 1899 and part of The Texas A&M University System since 1917, it combines the resources of a major public institution — more than 100 undergraduate and graduate degree programs, cutting-edge academic facilities, faculty experts — with its own brand of personal attention, history and community to be a first-choice destination for students across North Texas and beyond.Students can choose to study in one of seven colleges — Agricultural and Environmental, Business Administration, Educ...ation, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.The primary campus is in Stephenville, which consistently ranks as one of the best small towns in America. Additional locations are in Fort Worth, Waco, Midlothian and Bryan, complemented by a fully online Global Campus.Students come to Tarleton from around the world, representing some 30 countries and nearly every state in the U.S., and leave as moral, ethical thinkers with civility and integrity who contribute meaningfully to a global society.Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. Students may select areas of study from six colleges: Agricultural and Environmental Sciences, Business Administration, Education, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.More than 60 bachelor's programs and 30 graduate degrees, featuring doctoral studies in educational leadership, have led more than 13,000 students from 45 states and more than 20 foreign countries to make Tarleton State their collective choice for a college education.Tarleton's research centers are daily searching for solutions to global problems. For instance, the Texas Institute for Applied Environmental Research conducts analyses to address environmental issues facing the state and nation, while the Southwest Regional Dairy Center, using an almost $1 million grant, is working on ways to turn animal waste into a viable energy source.Tarleton's blueprints for a brighter-than-ever future include a new applied sciences building with engineering laboratory space on campus in Stephenville, a new academic building on the university's planned 80-acre Fort Worth campus near Chisolm Trail Parkway, and $24 million in upgrades and improvements to the institution's venerable Memorial Stadium.Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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