Student Affairs Case Manager

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy, and the employee assistance program, many of which are offered free of charge.

Recruitment Range: Determined based on qualifications and/or experience
Vacancy Number: E1349
Competency Level:
Location of Workplace: Main UNCW Campus
Home Department: Dean of Students - 40100
Division: Student Affairs - 40000 Division

Primary Purpose of Organizational Unit:
The Office of the Dean of Students is committed to advocacy and education centered on student growth and self-responsibility by serving as a central resource for UNCW students, faculty, and staff. Through collaboration with the university and Wilmington community, we provide assistance to members of the UNCW community by:

• Educating students about their rights and responsibilities.
• Assisting students, faculty, and staff with interpretation of campus policies, including the Code of Student Life and the Student Academic Honor Code.
• Training and educating faculty, staff, and students on community standards and conflict resolution.
• Establishing grievance and conflict resolution procedures.
• Referring students to myriad resources to increase the likelihood of their success.
• Assisting in the coordination of 24-hour emergency and crisis response.
• Providing resources and education for special populations including fraternity and sorority life members and off campus students.

College:

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Student Affairs Case Manager is a unique and specialized position which blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development and coordination for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student academic success. The Student Affairs Case Manager's role directly impacts the quality of students' educational experience and enhances the overall academic and learning experience at UNCW.

This position assists with coordinating the university's process for addressing the needs of students who have challenges with academic, health, conduct, substance misuse, financial, and social issues through providing myriad interventions, referrals, resources, and follow-up services; serves as a liaison to Housing & Residence Life, academic deans and designees, health care and mental health providers, staff, and parents relative to students requiring interventions and and/or in need of additional resources to succeed at UNCW; assists with the collection, review, coordination and management of the mental health and disciplinary at-risk student cases that come before the university's student behavioral intervention team (SBIT). This position will work closely with Housing & Residence Life on issues related to residential students, be a member of the Student Behavioral Intervention Team (SBIT), and report to the Assistant Dean (Student Support).

Minimum Education and Experience Requirements:

• Master's Degree in higher education, educational leadership, counselor education, social work, psychology, sociology, public health or related field.
• Minimum of two years full-time experience in case management or closely related position, such as previous work in a dean of students' office or housing & residence life, with a demonstrated knowledge of case management systems (preferably in the higher education setting) and/or experience working as a part of a case management coordination or support team.

Preferred Education, Knowledge, Skills & Experience:

• Must be an advocate for student success.
• Ability to multi-task and manage a large and diverse case load and be able to work well with a diverse range of constituents (staff, faculty, students, parents, and off campus providers).
• Excellent administrative and organizational skills.
• Excellent verbal, written, and interpersonal skills.
• Ability to work and assist other in navigating through complex systems; understanding of certain treatment programs, mental health terminology/diagnostic categories; general knowledge of education and medical privacy guidelines and ability to communicate difficult/sensitive information.
• Working knowledge of higher education, student affairs, human development and student behavior.
• Working knowledge of university student behavioral intervention teams and threat assessment at the university level.

Required Certifications or Licensures:



FTE: 1.0 (40 hours per week)
Months Per Year: 12J (July-June)
Work Days:
Work Hours:
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: 2111
Job Posting Date: 03/10/2025
Posting Close Date: 3/28/2025
Number of Openings:

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/35672

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.







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