The Campus Safety Dispatcher processes calls regarding emergency and non-emergency situations in a 24/7/365 operation. This position handles calls for service (via radio, telephone and other electronic means) from throughout NYU's global enterprise, ensuring an appropriate response is dispatched in accordance with University policy and procedures. The successful candidate is an expert multi-tasker who can remain calm in high stress situations and provide excellent customer service. The Campus Safety Dispatcher is also comfortable utilizing complex computerized systems and interacting with all members of the University community (students, parents, visitors, faculty, and staff). Responsible for maintaining the status of DPS personnel on shift or special assignment within the Computer Aided Dispatch, (CAD), system.

Required Education:
High School Diploma or equivalent

Required Experience:
1+ years Previous customer service experience

Preferred Experience:
3+ years customer service experience or 3 years' experience in a public safety environment (i.e. police, fire, EMS, security, dispatch).

Required Skills, Knowledge and Abilities:
Ability to understand and work within emergency communications systems including multiple two-way radio systems, Computer Aided Dispatch (CAD) system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems required. Demonstrated willingness to make split-second decisions in accordance with University policy and procedures required. Demonstrated sensitivity to the team atmosphere and commitment to addressing problems which could impair the atmosphere of the Communications Center required. Knowledge of computers, including Microsoft Office Suite and Microsoft Windows required. Excellent verbal and written communication skills required. Excellent typing skills required. Ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment required. Ability to learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings required. Ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations required. Ability to read, write, and effectively communicate in English required. Strong ability to multi-task required. Ability to read and interpret maps required. Ability to reach for telephones and radio access required. Ability to sit for long periods of time required. Ability to speak concisely required. Ability to hear accurately, especially when listening to radios and telephones required. Ability to work weekends and different shifts on a rotating basis required. Flexibility to work on any assigned shift required.

Preferred Skills, Knowledge and Abilities:
Association of Public Safety Communication Officials (APCO) Public Safety Telecommunicator certification preferred. Ability to accurately type 40 words per minute or more preferred. Ability to operate telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system preferred.

In compliance with NYC's Pay Transparency Act, the hourly rate salary range for this position is USD $23.942 to USD $33.942. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

Human Resources will conduct a phone interview and possible skills assessments for a pool of qualified applicants. The candidates selected to move forward in the interview process may then participate in one-on-one, and/or panel interviews with DCS personnel designated by the hiring manager. The hiring manager may conduct a final interview and select the applicant for the position.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

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About New York University

New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education. NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life

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