Credentials Analyst

Position Title & Department: Credentials Analyst; School of Leadership and Education Sciences

Posting #: 5181

Department Description:
Rooted in social justice, led by compassion, inspired by curiosity, driven by a shared vision.

Mother Rosalie Hill Hall on the University of San Diego campus is home to the School of Leadership and Education Sciences' (SOLES) vibrant and vision-driven collective of academic departments, centers and institutes. Here, we combine innovation with introspection, academics with real-world application, and study with social impact.

Our nationally-accredited programs span the realms of leadership, teaching and counseling, both at graduate and undergraduate levels. They're all approached with an emphasis on social justice, multiculturalism and a determination to forge a better world together.


University Description:
The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.


Detailed Description:
The Credential Analyst for the School of Leadership and Education Sciences, provides support to students in teaching and school counseling credential programs.

Under the general direction and supervision of the Director of Assessment and Accreditation, the credential analyst uses independent judgment, proactively identifies issues and makes suggestions for resolution. The credential analyst is responsible for providing school counseling and teacher candidates with information and guidance about credentialing requirements and to ensure that the University follows the laws, rules and regulations of the California Commission on Teacher Credentialing (CCTC) specifically as they pertain to the school counseling pupil personnel credential and a variety of teaching credential programs.

The credential analyst audits, reviews, analyzes, evaluates, and processes applications for the purpose of recommending candidates for pupil personnel service, intern and preliminary teaching credentials. The position requires the ability to troubleshoot problems, make recommendations, handle highly confidential matters and materials, and be highly organized to manage time sensitive responsibilities. The credential analyst interacts closely with on and off-campus constituents. Additionally, the credential analyst represents the school and university through contact with the CCTC and school districts. The credential analyst is often called upon to support outreach and recruitment events for prospective credential students, including presentations at events, meeting with students on an individual or group basis, and maintaining up-to-date information on the website. The credential analyst provides administrative support to the Director of Assessment and Accreditation.

The credential analyst is responsible for maintaining MOUs with community partners such as schools and clinics for the purposes of student teaching, internships, fieldwork placements, etc. This includes tracking MOU expiration dates, coordinating legal review of new language when needed, proactive communication with community partners, and facilitating MOU execution.

Duties and Responsibilities:

Analyst:

• Under the direction of the Director of Assessment and Accreditation and in collaboration with the Coordinator of Assessment and Credential Analyst, maintain detailed credential records of active credential candidates including documentation of eligibility for field placement as well as all requirements for credential recommendation.
• Evaluate transcripts and other documentation for eligibility for credential recommendation.
• Send notices and reminders to credential candidates regarding outstanding requirements.
• Verify completion of requirements to confirm program completers. Certify all candidates for recommendation for Intern Credentials, Preliminary Credentials, and/or Authorizations in compliance with California credentialing regulations.
• Ensure timely and accurate documentation and tracking of all documents received and processed, recommendations made, communications, etc. using Banner, Tevera, Salesforce, and other technologies.
• Act as advisor to students regarding credential and academic requirements for their program.
• Ensure the Director of Assessment and Accreditation and applicable Department personnel are kept up to date on credential candidate statuses.

Administrative:

• Provide administrative support on projects as assigned by the Director of Assessment and Accreditation particularly regarding national, state, and regional accreditation reporting requirements such as the CTC Annual Data Report and Title II.
• Lead the MOU process (tracking, renewal, signature collection, coordination with departments and community partners, new agreement establishment, legal review, etc.) for the Department of Learning and Teaching and the Department of Counseling and Marital and Family Therapy.
• Run specialized reports utilizing various software including Excel, Salesforce, Banner, Tevera or other software.
• Actively maintain the credential sections of the SOLES website and catalog. Update credential handbooks at least annually for posting on portal.

Outreach and Advising:

• Interact with the Departments of Learning and Teaching and Counseling regarding their credential candidates.
• Meet with students, alumni, faculty, and administrators on an individual or group basis as needed regarding credential programs.
• Attend Open Houses and/or Information Sessions and present information as part of outreach events for prospective credential students.
• Maintain general knowledge of other states' requirements as a resource for students in other markets.

Liaison:

• Act as a school liaison with the CCTC. Update the Director of Assessment and Accreditation and appropriate academic departments on changes and impacts on applicable programs.
• Attend meetings, workshops, and conferences requiring periodic out of town travel. Present information to faculty and administrators and make recommendations as needed for program adjustments in accordance with state credential requirements.

Special Conditions of Employment:

• Able to work early mornings, evenings and weekends (on and off campus) when necessary.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.


Job Requirements:
Minimum Qualifications:

• Bachelor's Degree required.
• Three years of professional experience in a similar or related position required. A Master's degree may substitute for one year of work experience, at the rate of two years of education is equivalent to one year of work experience.
• Proven track record in managing administrative systems.
• Experience in dealing and building relationships with several departments and entities.
• Understanding of K-12 or experience within school environment and/or teacher education programs.
• High proficiency with technology such as Microsoft Suite, Google Suite, Salesforce, CRM, Banner, and Tevera or similar LMS.
• Experience in working with and appreciation of students with multiple life experiences and cultures.

Preferred Qualifications:

• Knowledge of and/or experience with credentialing regulations.
• Master's degree from an accredited college or university.

Performance Expectations - Knowledge, Skills and Abilities:

• Outstanding interpersonal, written, and verbal/communication skills (articulate and professional demeanor on the telephone, in person, in Zoom, and over email).
• Manage faculty, staff, student and alumni, issues with tact and diplomacy.
• Maintain a student-first ethos.
• Maintain positive and respectful attitude and professional demeanor towards all.
• Handle confidential information with tact and discretion.
• Ability to juggle multiple tasks and competing projects.
• Superb organizational skills and record-keeping and strong attention to detail.
• Skillful time management skills and ability to meet deadlines.
• Acquire and maintain current knowledge of department, division, and university procedures.
• Take initiative and set priorities.
• Work independently and make decisions with little supervision.
• Exhibit innovation, enthusiasm and creativity.

Tools and Equipment Used:

• Strong familiarity with office equipment (computer, multi-line telephone, fax machine, copier, scanner, calculator and other equipment as required).
• Expertise in Microsoft Office, database management, Salesforce dashboards and reports, website and enrollment Software (Banner, Tevera, CMS website, etc.).

Posting Salary:
$22.31 - $30.12 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.


Special Application Instructions:
Resume Required, Cover Letter Preferred Click the 'Apply Now' button to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers' review. You are also strongly recommended to upload a cover letter to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Additional Details:
37.5 Hours per week

Closing date: Open until filled

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.


Advertised: March 06, 2025
Applications close: Open until filled

To apply, visit https://jobs.sandiego.edu/cw/en-us/job/496955/credentials-analyst





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