Position Summary:

• Handle technical support functions for the various general purpose digital and synchronous learning classroom technology systems and assisting faculty with digital and synchronous learning classroom equipment operation;
• Provide support for specialized software/data and equipment installation, configuration, and planning by investigating and analyzing various specialized options and solutions;
• Research, gather, organize, and summarize data for reports;
• Analyze data for trends and presents results and recommendations to supervisor;
• Seek opportunities to integrate technology into academic activities;
• Collaborate with faculty on incorporating specialized software and methods;
• Plan, design, and conduct specialized end-user training for groups or individuals;
• Stay current in new developments and technologies;
• Conduct research on new technologies, as requested;
• Test specialized software or equipment;
• Select and recommend purchase of hardware and software for usage across RU-N;
• Assist in planning the implementation of new, specialized software releases, determine the impact of changes, recommends, and develops methods of facilitating end-user adjustment;
• Interact with internal and external vendors to establish and maintain supportive relations;
• Design and produce training aids, operation manuals, and other online support and equipment media;
• Perform other duties and completes special projects as assigned.

Minimum Education and Experience:

• Requires a bachelor's degree or an equivalent combination of a minimum of two (2) years relevant experience.
• A minimum of two (2) years experience in the use of instructional technology to enhance teaching.

City: Newark

State: NJ

Equipment Utilized:

• Video Conferencing Solutions for room-based and desktop deployments: Cisco, LifeSize, Polycom, Tandberg, Blackboard Collaborate, Skype.
• Additional solutions such as Vidyo, Adobe Connect, Big Blue Button, Google Hangouts, Zoom, etc.
• Equipment Control Systems Extron, Crestron, Management over network.
• Lecture Capture and Video Streaming, Solutions such as Kaltura, Microsoft Office Software, Rutgers Web-Based Systems, Clicker Technology
  
  

Physical Demands and Work Environment:

• Must be able to lift up to 50lbs

Posting Number: 25ST0422

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

Connections working at Rutgers University