JHU Carey Business School has an opening in our growing Executive Education team for an Assistant Director of Executive Education. This position will work with the Director of Client Solutions and the Executive Education team to independently manage operational functions for the Office of Executive Education at the Carey Business School. This position has primary responsibility of oversight of programming that produces an income of over $4 million annually. This position manages and analyzes operational practices including revising and adjusting procedures to create maximum efficiency and optimization for a strategic priority of the school. This multi-faceted position will include leadership of academic and faculty operations, the information system management (Salesforce) and the learning management system (Canvas).

Specific Duties & Responsibilities

Program Management (50%)

• Support all administrative and operational program functions.
• Optimize processes and procedures to promote operational efficiency.
• Support in the planning of over 100 open enrollment courses, signature programs, and custom programs per FY and provide end-to-end oversight.
• In collaboration with faculty and staff colleagues, develops and maintains course materials for all open enrollment and custom programs.
• Oversight of each program?s delivery with the expectation that both digital and in-person programs are delivered with consistently high standards of quality.
• Coordinate with faculty internal and external to Johns Hopkins along with other University partners.
• Enrollment Management for Open Enrollment and Signature Programs.
• Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed.
• Serve as subject matter expert regarding program requirements, advising participants and making additional recommendations as needed.
• Responsible for the management and ongoing content maintenance of the learning management system.
• Troubleshoot participant technical issues and concerns.
• Build work flow procedures and processes for integration of Salesforce and other applications.
• Create or redefine best practices and workflow process to support an exceptional learning experience and cross-enterprise collaboration and information sharing.

Enrollment Management for Open Enrollment and Signature Programs (40%)

• Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed.
• Serve as subject matter expert regarding program requirements, advising participants and making additional recommendations as needed.
• Responsible for the management and ongoing content maintenance of the learning management system.
• Troubleshoot participant technical issues and concerns.
• Build work flow procedures and processes for integration of Salesforce and other applications.
• Create or redefine best practices and workflow process to support an exceptional learning experience and cross-enterprise collaboration and information sharing.

Administrative (10%)

• Supports all administrative functions for the Office of Executive Education.

Special Knowledge, Skills, & Abilities

• Excellent attention to detail.
• Ability to work independently and take initiative to trouble-shoot issues and make decisions.
• Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions.
• Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents.
• Experience working with a CRM and LMS system.
• Experience working with software applications such as Microsoft Office (Word, Excel, Power Point, and Outlook) is required.
• Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism.
• Must be able to set and manage multiple priorities and respond quickly to changing needs and goals.
• Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff.
• Must have the ability to travel both domestically and internationally.

• Bachelor's Degree.
• Three years progressively responsible experience in program administration in an academic environment.
• Additional education may substitute for required experience and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.

• Experience with Salesforce CRM and Canvas is strongly preferred.

Classified Title: Academic Program Administrator 
Job Posting Title (Working Title): Assistant Director of Executive Education   
Role/Level/Range: ACRP/03/MC  
Starting Salary Range: $48,000 - $84,100 Annually ($66,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday with some evenings and weekends to support department needs 
FLSA Status: Exempt 
Location: Hybrib/JH at Harbor East 
Department name: ???????Corporate Education 
Personnel area: Carey Business School 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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