Enrollment One Stop Representative


Job Identification: 18154
Posting Date:
Job Schedule: Full Time
Locations:
Degree Level:

Job Description:
What We're Looking For

The Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. In this role you will work with prospective and current students and their families to answer, counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is important to Baylor's enrollment goals as assisting incoming and continuing students with their financial aid and billing questions will help retain students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via phone, email, and in-person visits, the One Stop Representative fills an important role within the division of Enrollment Management.

A bachelor's degree, less than one year of relevant experience are required. Up to three years of relevant experience is preferred.

A combination of education and experience will be considered in lieu of the degree requirement.

Successful candidates will have the following knowledge, skills, and abilities:

• Proficient written and verbal communication skills
• Excellent interpersonal skills and the desire to work with people
• Experience in customer service
• Problem-solving and critical thinking skills
• Ability to maintain professionalism under varying circumstances
• Professional telephone etiquette
• Organizational skills and attention to detail
• Ability to handle multiple tasks simultaneously
• Proficiency with personal computers & technology
• Ability to understand and explain complex information and processes
• Experience in handling and communicating sensitive information
• Knowledge of financial aid counseling, verification, federal student loans, billing, admissions and/or registrar (Preferred)
• Knowledge of an enrollment management area focusing on outreach and/or retention (Preferred)
• Bilingual (Preferred)

Multiple seats are open with an option for either in-person or fully remote work.

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

The Enrollment One Stop Representative will work as a member of the Baylor One Stop team to advise and counsel prospective and current students and their families with questions related to the enrollment process, financial aid, and billing/student account issues. The One Stop Representative will ensure all Baylor students are served with excellence through:

• Maintaining a positive and professional attitude while answering phone calls for up to six hours per day
• Understanding and interpreting the needs of students while providing quality, personalized customer service for all enrollment services areas
• Maintaining a working knowledge of federal and institutional financial aid regulations and policies
• Representing and adhering to Baylor's values and policies
• Being available to meet with students and their families
• Giving small group financial aid presentations
• Managing daily correspondence and inquiries pertaining to students
• Navigating confidential student information across multiple systems
• Documenting interactions with students
• Determining the quickest, most effective ways to answer a student/parent question and efficiently escalating inquiries and concerns as needed
• Troubleshooting common issues with technology and student account access
• Attending ongoing trainings on federal, state, and institutional regulations regarding financial aid and student accounts
• Performing all other duties as assigned to support the needs of the Enrollment Management Office and Baylor's mission
• Ability to comply with University policies
• Maintaining regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $20.00 per hour.
The full salary range for this position classification is $14.35 - $23.67 per hour.

This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!


About Us:
Baylor University is unwaveringly committed to building and fostering a Caring Christian Community in which our members feel safe, respected and supported. Such a commitment includes ongoing compliance with all applicable anti-discrimination laws. As such, Baylor does not illegally discriminate, and prohibits illegal discrimination based on race, color, national or ethnic origin, citizenship, sex, age, disability, military service, pregnancy or other characteristic protected under applicable federal, state, or local law ('Protected Characteristics') in employment and regarding qualified students in any education program or activity, as such discrimination is defined by applicable law. The University also prohibits associated retaliation as defined in applicable law and policy.

Given that the University is operated within the Christian-oriented aims and ideals of Baptists, governed by a predominantly Baptist Board of Regents and affiliated with the Baptist General Convention of Texas, Baylor prescribes standards of personal conduct for employees and students consistent with its religious mission and values and that are integral to its Christian faith mission, and employs individuals whose values and conduct align with Baylor's mission. Baylor's commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty. The Protected Characteristics and application of the non-discrimination policy are interpreted consistently with relevant and applicable law and with the University's religious mission and values.

The University's full notice may be found on the Notice of Non-Discrimination webpage.

Inquiries about the application of Title IX and its regulations, which requires the University to not discriminate based on sex, can be directed to the Title IX Coordinator at: TitleIX_Coordinator@baylor.edu; 254-710-8454; or Clifton Robinson Tower, suite 285, and/or the United States Department of Education's Office for Civil Rights at OCR@ed.gov; or 800-421-3481. Reports of sex discrimination can be made at www.baylor.edu/reportit.


To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/18154







Copyright 2024 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency
jeid-100a244dfc35e94eb295ea86ca1196f6

Return to Search Results