Academic Support Professional

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Academic Support Professional to join our team! This position will be a part of the College of Education, while offering direct support to the Department of Counseling and Human Services, as part of a cross-functional team. UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery--a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range: $43,770 - $52,071 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: Primarily on-site with opportunities for remote work.

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
• Want to know your total compensation? Use our calculator to get the complete picture!

Summary

The incumbent must establish priorities in completing work assignments, exercise confidentiality, be productive with minimal supervision, and possess a broad and deep understanding of department programs; as well as engage in other opportunities within the college. The ASP will be cross trained with two other department ASPs and willing to offer support as needed.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

Department Primary Contact:

• Serve as primary point of contact and professional support for supervisors, faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department(s).
• Update forms and manuals as needed.
• Create and maintain spreadsheets, reports, budgets, and records.
• Initiate and maintain clear and consistent communication with supervisors, students, faculty, staff, and other stakeholders.
• Respond to inquiries, providing guidance, directions, and recommendations.
• Provide daily support of operations within department as needed, e.g., ordering supplies, upkeep of storage/copier room, conference rooms, and community spaces.
• Route documents for signature in Adobe Sign.
• Supervise, lead, and train student workers with tasks and functions to support the department and college.

Administrative support for the respective department(s):

• Purchase instructional supplies and books, conference registrations, and professional memberships, with department provided procurement card.
• Procure standard office supplies and services, including orders through CU Marketplace, copy center, and facilities.
• Create, monitor, coordinate, and update the department teaching plans.
• Coordinate department course schedules, room assignments, and request for course changes with appropriate campus departments.
• Assist department chairs in planning and preparation for department meetings, retreats, events, organize agendas, order meals, transcribe meeting minutes, etc.
• Support department accreditation and improvement efforts.

Support for prospective students, current students, and alumni:

• Provide general information to prospective and current students about the campus, college, program requirements and application process.
• Clarify admissions, grading, scheduling, and graduation policies for students and respond to relevant questions.
• Coordinate and collaborate with college and/or campus offices (ex. the Graduate School, Office of International Affairs, Admissions & Records) regarding admissions, registration, and monitoring of prospective and enrolling students: 1) to ensure the academic pursuits of prospective students, applicants, and matriculated students are progressing, 2) to support establishment of new and existing maintenance of policies and procedures, 3) to stay informed of current and changing policies and procedures, 4) and, to support the resolution of admissions and enrollment issues.
• Provide support and communication for program cohorts.
• Engagement and support with alumni, e.g. resolve issues with registrar/records, disseminate information, etc.
• Maintain and update student files in data tracking system according to policies and procedures.
• Explain policies and procedures related to course registration, adding, and dropping courses, and program withdrawal.

Assist with Administration and Finance tasks and functions:

• Compile and track employment-related documents, letters of offer, and additional payment forms per department needs.
• Enter data for lecturer appointments and their pay, then submit data to the Human Resources Liaison, to complete background check, letter of offer, and other hiring tasks.
• Maintain, analyze, and update the COE Teaching Plan before and after census date for accurate data reporting.
• Monitor collection, disbursement, receipt, archiving and submission of required documents.
• Prepare, track, scan, and file employment-related contracts, receipts, and other documents.
• Maintain and update electronic files according to policies and procedures and college-specific naming conventions.
• Maintain, interpret, and implement university and college policies as it relates to the relevant duties.
• Maintain, interpret, and implement university, state and federal guidelines and policies regarding student records.
• Attend, facilitate, and host events to publicize COE programs.
• Attend trainings as needed.
• Other related duties as assigned.

Tentative Search Timeline

• Priority will be given to applications submitted by 11:59 PM: March 2, 2025
• Potential interview date: March 7, 2025
• Potential In-Person dates: March 12 & 13, 2025
• Potential start date: April 1, 2025

UCCS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

Qualifications

* Bachelor's degree from an accredited college or university OR an Associate's degree plus two (2) years of related professional experience is required.

* Experience with program coordination, business operations, or administrative support is required.

* The ideal applicant will have intermediate to high proficiency with Microsoft products (Word, Excel, Outlook, Teams, SharePoint, and PowerPoint).

* Experience directly supporting faculty, staff, and students in a higher education setting is highly desirable.

* Experience in Higher Education processes, including FERPA protected information is highly desirable.