Position Summary:

• As part of the AID NJEA/RING NEA team, actively participates in ensuring that telephone calls/requests are handled in an effective and consumer-friendly manner.
• Assesses telephone service calls/requests and responds in accordance with prescribed AID NJEA/RING NEA procedures.
• Assesses caller's need and clinical condition in order to make an appropriate intervention or disposition.
• Acquires familiarity with contracted educational associations, UBHC, and other resources in order to facilitate telephone activities, develop work relationships, and provide information and guidance to callers.
• Conforms to program's policies relating to functional needs.

Minimum Education and Experience:

• Bachelor's Degree in education, counseling or related field.
• Two (2) years of teaching or school/educational experience.
• Additional related experience can be substituted for the Bachelor's Degree.

City: Remote

State: NJ

Physical Demands and Work Environment:

• Physical Demands: Position requires frequent prolonged sitting. Ability to use computer for long periods of time. Hearing is essential. Ability to speak clearly is required.
• Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.

Salary: $28.00 per hour

Posting Number: 24ST2422

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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