IT Director, Wharton San Francisco

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
IT Director, Wharton San Francisco

Job Profile Title
Information Technology Director

Job Description Summary
Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education's individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

Located in San Francisco, the IT Director will manage the dynamic team responsible for the IT systems and services, including IT and Classroom support operations, at the Wharton School's campus in the historic Hills Plaza. In addition to providing excellent technology support and services, the IT Director promotes Wharton Computing's vision, value, and capabilities. Serving as the primary relationship link between stakeholders and Wharton Computing, the successful candidate will join the team of other Strategic Partners responsible for building, growing and leveraging deep relationships essential to meeting the goals of the Wharton School. The successful candidate will operate as a member of Wharton San Francisco's Executive Director's leadership team, advising them directly on aspects of IT decision making.

Job Description

Primary Responsibilities Include:

• Build and maintain professional relationships, advocate for the needs of stakeholders, and advise and recommend IT Technology Strategy for the campus in San Francisco
• Supervise professional staff members and temporary employees to ensure successful client support outcomes
• Act as first and second tier technical support for all IT and Audio Visual technologies; work alongside operational IT staff to advise and implement effective solutions to technical problems and incidents
• Coordinate and schedule technical support staff coverage and evaluate requirements for campus programs and events.
• Advise on the priority of and coordinate local resources for campus IT and AV projects required for successful operations, and ensure campus technology is aligned towards Wharton's strategic goals
• Develop and define the appropriate level of operational partnership or oversight with analogous IT teams in Philadelphia. Direct the efforts of San Francisco IT staff as they participate on technical and strategic teams based in Philadelphia. Ensure the successful application of both written and technical policies as well as other best practices mandated by Wharton Computing. Create additional local procedures as needed to ensure successful team operations.

*To respond to campus operational and event needs, early morning, evening and weekend shifts are occasionally required.*

*This position is located in San Francisco, CA. Interested candidates must either reside locally or be willing to relocate*

Required Qualifications:

• A BA or BS degree in relevant technical field, or equivalent combination of education and experience
• 1-3+ years of supervisory experience with direct responsibility for IT support operations. Examples of demonstrable leadership skills would include (but are not limited to) staff scheduling, writing performance appraisals, coaching, and coordinating multiple resources for successful technical troubleshooting
• 5+ years of IT and audiovisual-related support experience
• Knowledge of advanced systems analysis and support. (Examples include, but are not limited to, hardware and software troubleshooting, use of endpoint management technologies, networking concepts and technologies, server OS management, etc.)
• Excellent interpersonal skills and strong customer service orientation for a wide variety of constituents
• Superior written and verbal communication skills
• An ability to act with autonomy when faced with problems of increasing urgency and technical complexity
• Experience working on cross-functional teams
• Ability to collaborate across time zones and distance to execute on objectives

The following qualifications are strongly preferred:

• ITIL Foundation certification, or other relevant IT Credentials. Examples would include: ITIL Intermediate or higher, PMP, AWS or Microsoft Certifications
• Demonstrable experience of successful vendor management such as evaluation, procurement, and management of vendor resources.
• IT and/or AV Support experience in Higher Education, with direct responsibilities for high profile Faculty and Events

Job Location - City, State
San Francisco, California

Department / School
Wharton School

Pay Range
$74,476.00 - $150,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and

the pay range assigned to the job profile.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
  
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
  
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
  

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay


To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Wharton-West/IT-Director--Wharton-San-Francisco_JR00103417









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